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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs Some TLC The neighborhood was convenient and I liked that you could open the windows in the room. The kitchen would have been convenient had we stayed more than one night. That said, the two times we used the front desk to check in and check out, the desk person was off "assisting other guests". The elevator smelled like smoke, the room was noisy, the beds uncomfortable, drops of blood on the floor in the bathroom. Had I paid a lot less, I wouldn't be writing this review because that's about what I would expect to pay ... read more
needs improvement Monica and Measha (I believe is their names) the hotel clerks were wonderful and of great help. I am disappointed in most other parts of the hotel. THe lanudry room while nice and worked ok did not have a change machine. Who carries 19 quarters w/ them and there is not place to get change around the hotel..I highly recommend getting a change machine in there. Also our rooms were never serviced the entire time we were there and we were there for 3 day. Also one of the the lamps by the bed did not work. The p... read more
no up to the par could be much better, terrible room condition and shower water leak etc.
Business response:
Jackie - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that there were several maintenance issues in your room at check-in. In response, I am making adjustments to our post check-in maintenance procedures to ensure that these types of issues do not happen again in the future. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
awful-didn't stay there. Cancelled reservation. Room smelled like smoke. Wouldn't tolerate that.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your room had a smoke smell. To ensure that a situation like yours doesn't happen again, my team is going to focus on ensuring that our smoking policies are more strictly enforced moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not what I wanted or expected The only thing you can say about their advertised breakfast was that it started with a B - non existent - No lobby area - no maid service - When you could find a front desk attendant, she was smiling and nice.
Outdated Not up to date at all, especially for the very nice Arboretum area it's in. Lobby is tiny and thus loud with bustle and traffic. Though front desk clerk was very courteous & efficient. Hallways are tiny too and loud 24/7. The room was musty & shabby and needs updating. Bathroom looks 80s generic. Still has tub mats!? Almost looks college dorm except it was clean. So It's clean and comfortable but not what you'd expect from this chain. The other location on 183 that's an older property in a more industrial part of to... read more
Meh You never know what a bad hotel is until you've stayed at one. Spent three nights here and they were all pretty much bad. You can hear everything in the halls, above your room, and pretty much anywhere else. Bed was uncomfortable, room had a musty smell, bathroom was less than clean. It is in a nice location but there are other hotels around and I would suggest you give them a try first. Tried to save some money with this one, totally not worth it.
Motel 6 w/ kitchenette Sink had crusty debri dried in it. No available electrical outlets for guests (had to unplug lamps or clock). No wake-up call.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.