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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel stay ever Gave us a smoking room, even though we reserved a non-smoking one. The smell was unbearable.
Business response:
Thank you for your recent review of your stay. I am so disappointed that you were checked into a smoking room. Please accept my apology. To uphold our company's high standards, we will ensure that future guests are checked into the rooms that they reserved moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Spend the extra. $ go down the strwet It smelled like dead cigarette butts- there was no sink drain puller if you wanted to fill sink with water. Coffee was put up before10am-I was put in a corner room I feel was reserved for the workers.On h
Business response:
We appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so we are disappointed to hear that your room had an unpleasant odor. We can assure you that we have spoken with our staff about this issue and have instructed them on how to prepare a room properly to ensure your experience is not repeated. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will give us the opportunity ... read more
NOT Extended Stay place No ice maker, no lotions, sparse toiletries, no coffee maker, rough towels, once one disposable drinking glass, no kitchen utensils or cups or plates (can request). Less amenities than a conventional room than extended stay. Noisy street location. Minimum breakfast menu unlike most typical hotels. NOT recommend. OK if $40/night but not $85.
Business response:
Thank you for taking the time to write a review of your stay. I am sincerely sorry that our amenities did not meet your expectations. I apologize as well that you did not find the amount of disposable cups in your room adequate, there should have been two. I will further train housekeeping on what the expectation is. As well, I am sorry that you were disappointed that your room did not have a coffee maker or utensils. As a part of our new fresh rooms initiatives we provide all of our guests the option of customizing their ki... read more
J. I booked a non smoking 2 queen with a pull out. We were stuck with a 1 King smoking. A nice lady head was going on and gave us her room for non smoking King due to upper respiratory issues. I was not happy and would like a refund.
The room Blood on my sheets and bed. There was no pots or pans in the room if we need to bring our own someone should of said something or that should have been information about it when you reserve your room
No go!! Staff was helpful and friendly. Was told one price over the phone but was totally different when we got there. Had originally booked for a single king bed non smoking but was given a double bed smoking room. Only reason we stayed in hotel, all other hotels were fully booked due to a convention in town.
Smelly room When I first checked in, I was given a room that reeked of wet dog. I got it changed to a double room (had paid for a king) that did not smell like dog. WIFI didn't work. The hotel does not have a gym. I had to leave early in the morning for the airport. No one was at the reception and even though I heard some noises from the back room and tried to call on them, nobody showed up. Finally, I just left. I think it shoud be easy to find a better hotel in the same area, don't bother with this one.
Towels were extremely dirty and every time we went to the front desk to ask for some new ones no one was ever there.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the linen in your room is truly regrettable and unacceptable. We are very sorry for your experience. I am going to meet with the staff today to ensure that this type of issue does not happen again in the future. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the ... read more
won't be back There are much better places than this one for the price. Two burners on the stove were left on when I initially came in. The TV didn't work. Had to program the channels myself. Not a very welcoming lobby area. Reminded me more of a hospital ward.
Business response:
Thank you for the feedback about your stay at our hotel. I am so disappointed that you were not happy with your stay, as well as the concerning issues regarding your stove and TV. Please accept my apology. I discussed your comments with the team, and we are ensuring proper inspections are being made so that this does not happen again in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience ... read more
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.