This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap Hotel in a not cheap area The room had an overwhelming smoke odor. It was horrible. The freezer smelled of fish and the coffee maker didn't work. The common areas also smelled unpleasant. The lobby door entrance looked like a back or side door entrance and was not well lit. Very disappointing experience.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your experience with us was not satisfactory. Please accept my apology. To make sure this doesn't happen again, I have met with our staff to ensure the expectations for the housekeeping and inspection process are being met every day. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the... read more
very disappointed. upon arrival checked in, went to the room.. had 2 small children who had been in the car traveling. One went right into the bathroom and the toilet did not work. Called front desk , she stated 'ill see what i can do'. 45 minutes later, nothing. I went downstairs since he needed the restroom. She asked what I wanted her to do about it, and that she was waiting to hear from maintenance. (mind you we never heard back from her). Finally she decided to give us another room, no apologies, nothing. Continental br... read more
Business response:
Sarah - The staff and I read your comments about your stay with us. The situation you described regarding your experience at check in is truly regrettable. We are very sorry this happened. I discussed your comments with our staff, and we have addressed the proper procedures in handling a situation like this. As well, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our breakfast offering. We continually work to improve our hotel, so I really ap... read more
room change My confirmed reservation was for non-smoking room. they gave me smoking room. said no non-smoking rooms were available. I can't trust future reservations
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience. In response to your feedback, I will meet with our entire staff and review our reservations policy so that this issue does not affect our future guests. Again, thank you for the comments. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Moved to another hotel This was not good and I will never book at Extended Stay America. I was to have a non-smoking room. They said it was non-smoking but it smelled like a dirty ashtray. Also, the heating unit was so loud that I had to turn it completely off in order to sleep. This was in December and it was in the 20's outside. I was booked for 3 nights but left first thing the next morning and moved to another hotel. I have informed them that I will only pay for the one night. As a matter of fact, they told me to contact... read more
You Get What You Pay For! This was a slight step up from sleeping under a bridge! The hotel is in a good location in the Arboretum area and the staff was polite but not very helpful. They gave me a smoking room which I did not want and they could not change me. Everything reeked of cigarettes including the hall way. The furnishings were old and gross. The lobby had two sets of pull doors which was a pain while carrying luggage. People sat outside the lobby and smoked day and night. There were roll up door frames around both ... read more
Barely comfortable Hotel was situated conveniently. But there was no housekeeping, no sitting area and the beds were very uncomfortable. I would not use this chain again.
NOT worth the $ The room was filthy, the room smelled musty, the a/c leaked the entire time it was on, the hallway strongly smelled of smoke,
Business response:
appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not feel at home. I discussed your comments with the team, and we are all very sorry you had a bad experience. We are having our maintenance staff to check all A/C units and diffuse odors in all rooms and common areas. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show... read more
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.