Extended Stay America - Austin - Northwest - Research Park

Anonymous 

on Expedia

13 years ago

My biggest problem was the 45 minutes it took for your operator to process everything and get me on my way. Far too long. Wasn't pleased and probably won't use again. 

Anonymous 

on Expedia

13 years ago

Family visit The best thing about the room was that it was large . the air conditioner was alittle loud but worked good. 

Michelle 

on Expedia

13 years ago

Clean room, horrible customer service The rooms were fine; clean, spacious and well kept. The customer service on the other had was terrible. They had construction in the front entrance but did not bother to keep the back door open for guest who are checking in to enter. Then when I returned to my room at 11:30 pm, my key would not work(oddly it worked before). Instead of having to wake up my fiancé after a 9 hour drive, I walked to the front desk to have my key reprogrammed. I found a sticky note explaining that no one woul... read more

Jewel 

on Expedia

13 years ago

Dirty room floor The room had dirty floor and the refrigerator makes some kind of door opening noise that scared me out a few times at night thinking someone opening my door. 

Elaine 

on Expedia

13 years ago

Nice hotel for the price For the price this was a very good value. The pool area is very nice. Though we didn't use the kitchen it is very nice and well equipped. 

Anonymous 

on Expedia

13 years ago

nw Austin Quick & comfortable 

Jamie 

on Expedia

13 years ago

Nice hotel & helpful staff I enjoyed my stay, however there was an abundance of crickets! It seem like they were everywhere!!