Extended Stay America - Austin - Northwest - Research Park

KimAustinTX 

on Expedia

11 years ago

Great location Inside room was a little worn but over all for price a great value. Staff was very nice. 

Angel rae 

on Expedia

11 years ago

Last min vacation The staff was wonderful, the room was comfy and clean. Couldn't have asked for much better from a last min reservation 

carlos 

on Expedia

11 years ago

Very nice suites! Everything was actually more than I expected. The female working the counter that evening left more than a little to be desired. She lacked motivation and did not greet me nor ever smile. I had to tell her that I had a reservation and she handled the transaction in her own time and rarely said anything. But, I did not stay there for her. The suite was very nice :-) kudos to the cleaning staff as if it wasn't for the nice suite, that section woulda been 1 square. 

Happy Customer 

on Expedia

11 years ago

Helpful staff, could use more staff We had apparently gotten to our room just as housekeeping was about to restock towels, etc. It was a late check-in on a very busy night during Spring Break. Most hotels were booked up and we were very fortunate and grateful to be able to get this room. Staff immediately brought the supplies we needed and were very nice. There was some little issues (batteries needed replacing in remote) and check-in person having to run items to other rooms so that the desk was unattended at times, though ... read more

lidna 

on Expedia

11 years ago

The mattress was very soft and sunk in the middle. I had to sleep on the couch because my back was in so much pain from it. 

Sarah 

on Expedia

11 years ago

Nice enough for a night or two The rooms of the hotel were nice enough. The halls had a very distinct smoke smell even though almost all of the rooms were nonsmoking. The staff was friendly, though. I had a small mix up with my reservation but it was all resolved quickly. The rooms were a little old fashioned, but comfortable. I did have a little trouble with the remote control to my tv. I would not recommend this hotel for more than a night or two, though. 

jeff 

on Expedia

11 years ago

Well I didnt like that it was just to many people walking around, dogs barking kids running and talking loud. The room lighting was not good. 

Blair 

on Expedia

11 years ago

Great value I didn't expect much and I was actually kinda surprised. The lobby was very clean and the person at the desk was fairly well dressed. The breakfast area was clean and had quite a few packaged options (nothing hot, nothing fresh). There is a Krispy Kreme and Dunkin right around the hotel. The room itself had nice amenities: two tvs, the fridge worked really well and the bed was comfortable. Now for the bad: the pull out sofa was horrible. The room carpet was not dirty with dirt or loose particles, just well worn i... read more