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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs Cleaning to make it better The stay was ok since we did not spend much time in the hotel. The room had not been cleaned good, the room had not been not been vacuumed and the whole hotel (the hall) was not vacuumed either. This did not make me feel good.
Business response:
Thank you for taking the time to write a review of your stay. The hallway and room condition you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am making sure to speak to our housekeeping staff to make sure all rooms are cleaned to our company’s high standards as well as making sure all general areas stay clean for our guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide... read more
the hotel was quiet and comfortable. i would stay here again
Business response:
Thank you for taking the time to write a review of your stay. I'm very sorry to hear your phone did not work in your room. We will make sure to have our maintenance engineer fix the phone issue you reported to us. We apologize for this issue, but are happy to know that you enjoyed your stay with us overall. Thank you for choosing Extended Stay America. We hope to see you again soon.
You'll enjoy it too! I enjoyed my three day stay at the hotel. I am a complete pillow snob and the pillows were comfortable as was the bed. I can't find one thing to complain about, other than there are no public restrooms in the hotel. My shuttle van didn't come until 8 p.m, and I checked out at 1:00, I had to walk to find some place to use their facilities for over 7 hours. That was very uncomfortable. Other than that, everything was good.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your expectations. Still, I am happy to hear that you had a positive stay overall and enjoyed our comfortable rooms. Thank you for choosing Extended Stay Hotels.
Austin Bound! We visited Austin to see my son. We had a lovely vacation. The hotel was convenient, pleasant, and clean. I would return to this hotel. I am glad to know that it is a pet friendly hotel.
Business response:
Elizabeth - Thank you for taking the time to write a review of our hotel. I am glad that you were pleased with your clean room and our pet friendly policy during your visit with us. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Northwest Austin Visit It was my family first time there. We stayed in room with kitchen which was very nice. It wasn't fancy and all , but very clean and simple. I will come back there, again.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our rooms and our fully equipped kitchens. I’m thrilled you would come back and stay with us again! Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
idk Good but not cheap
Dirty. Hotel was dirty, carpet had not been vacuumed in days. Elevators were dirty. Hotel needs updating. Room was in fair condition but floors had multiple stains. Would not recommend this hotel.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am making sure I meet with our housekeeping and maintenance staff to make sure they are keeping the common areas clean for our guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels lo... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.