Extended Stay America - Austin - Northwest - Research Park

Blair 

on Expedia

11 years ago

Great value I didn't expect much and I was actually kinda surprised. The lobby was very clean and the person at the desk was fairly well dressed. The breakfast area was clean and had quite a few packaged options (nothing hot, nothing fresh). There is a Krispy Kreme and Dunkin right around the hotel. The room itself had nice amenities: two tvs, the fridge worked really well and the bed was comfortable. Now for the bad: the pull out sofa was horrible. The room carpet was not dirty with dirt or loose particles, just well worn i... read more

Anonymous 

on Expedia

11 years ago

Oh well too bad policy I checked in at 5:00 - there was a problem with having a clean room available (I don't know why) And bc I booked through hotels.com I was basically cast aside and left on my own with an 800 number to take care of it myself. I felt there was a huge disconnect between booking through extended stay and using hotels.com. The problem was with the extendeded hotel having not having rooms ready bc "only 1 cleaning person was in that day and she wanted a break" and not bc of hotels.com so I thought it was anno... read more

TravelingRound 

on Expedia

11 years ago

Good stay, will go back Everything was as advertised. Clean room friendly staff members at a decent price. I'll definitely go back. Hallway carpet is worn, but heck it's like that every where. Pick your battle. Great stay. 

Kristina K 

on Expedia

11 years ago

Most accommodations were great! Although they had coffee in the room, no decaf and didn't usually provide it. They found some, which was nice, but it was a pouch for a full 12 cup coffee maker and the room only had 4 cup maker. But nice they found some. Only real complaint, if any, was all the carpets in the halls and rooms were dirty and stained. Everything else was clean and comfortable but having dirty carpets makes one think the place is not clean. But the room was quiet even being close to the freeway. Loved the "cubbie... read more

Joanne 

on Expedia

11 years ago

A bargain at the price. We had a 2 room king suite. The bed was very comfortable & there were a variety of pillow thicknesses to choose from. The sink had a huge vanity with lots of space to put your things. In addition, for long-tern guests, there were drawers & shelves in the vanity area. The living room was big, with a comfy sofa. The kitchen was basic, but everything worked well. Our only issue was an odor (not strong, but very noticeable) of cigarette smoke in the hallway. 

Brian 

on Expedia

11 years ago

not enough soap and there were no shampoo. Never have to worrry thiese before with other hotels. not really worth the price we paid. 

Anonymous 

on Expedia

11 years ago

Near remote office The place works, but the furniture/inside conditions are old and the walls are thin.