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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was fine
Business response:
Dear Kennedy,Thank you for sharing feedback on your recent stay. We’re glad that your stay met your expectations and that you had a comfortable visit. It’s always our goal to provide a hassle-free and pleasant experience for every guest. Thank you once more for allowing us to be of service. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management
Unsatisfied Mattress was very hard unbearable, when I walked in I wasn’t acknowledged, it smelled very much of marijuana I stayed because I had the reservation only.. then they told me there was a deposit and only with cash I would get it back when I left other wise it will take a few days. I wasn’t told that when I booked it.. disappointed..I will choose my hotels wisely next time . Thank you for the stay .
Business response:
Dear Aurora,We sincerely apologize for the issues you encountered during your stay. We regret that the mattress did not meet your expectations and that you were not adequately informed about the deposit charge. We will review our communication procedures to ensure such details are more transparent. Your input is valuable, and we are committed to making improvements to enhance our guest's experiences. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel ... read more
Great Stay Staff was great. They put me in a quiet part of the hotel and I had a great nights rest.
Business response:
Thank You for choosing ESA RoundRock South. Your feedback is greatly appreciated. We look forward to servicing your needs in the future!
The staff is always friendly and have great customer service. It's like a home away from home.
Business response:
Thank you for choosing ESA Round Rock South. Your feedback is greatly appreciated. We look forward to servicing you in the near future!
Cleanliness is important… The room we had was not clean, there were huge stains all over the carpet. There were 2 lamps that did not work at all and the refrigerator in the room was full of rust on the outside.
Business response:
Dear Guest,We sincerely apologize for the condition of the room and for any discomfort this caused during your stay. Cleanliness and comfort are indeed priorities, and it’s disappointing that this was not reflected in your experience. We will address your concerns with our team as we aim to provide all our guests with a welcoming, well-maintained environment. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hote... read more
everything was fine but the people next room were really loud all night and morning.
Business response:
Dear Sofia, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is always available to help with concerns like these, and we are truly sorry we were not aware of the noise problem. We would have been happy to resolve the issue or move you to another suite.Thank you again for being our guest. We hope you will return, as we would love to provide you with a better experience and a ... read more
Business response:
Thank You for choosing Extended stay America Round Rock South. We value your opinion and want you to know that your opinion matters. I hope to see you again on your next reservation.
Business response:
Thank You for staying with us! We hope you enjoyed your stay here at Extended Stay America Round Rock South. Your opinion matters and is appreciated. Hopefully we will see you again.
Business response:
Thank you for staying with us here at Extended Stay America South. Your opinion is appreciated and it matters a lot to us. We hope that your needs were met and you will stay with us again.
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 3.2 star rating with 1,948 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.