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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap and clean
The toilet didn't flush and there wasn't toilet paper. Other wise was fine.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. The condition of the toilet and the absence of toilet paper are certainly not up to our usual standards, and we regret any inconvenience this has caused. We will address these matters promptly to ensure a more comfortable experience for future guests. We value your comments and appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more seamless stay in the ... read more
Was worried at first because of bad reviews. But my stay ended up being pretty good. The staff was friendly, especially Charmaine. I was worried because i read bad reviews mentioning her, but she was an absolute delight, we had playful banter as i walked through the lobby, and she was to be super helpful and a hard worker. She even made sure I had a muffin for breakfast 😋 When i first showed up the plays seemed sketchy, because people were partying pretty loud in their rooms. I was worried i wouldnt get any sleep, but as so... read more
Business response:
Dear Michael,Thank you for giving us a chance despite your initial concerns! We’re so glad to hear that you had a great stay and that our team, especially Charmaine, made a positive impression. She is a valued member of our staff, and we love knowing that her friendliness and hard work helped make your visit enjoyable. We appreciate your honest feedback about the initial atmosphere and the minor inconveniences. It’s great to hear that once inside your room, you were comfortable and able to rest well. We’ll continue working t... read more
Great place to stay
Waited for over 15 minutes for staff to come to desk so I could check in. I will say that she was very friendly when she did get there though. Room had distinct smell that reminded me of a nursing home. Fridge had rust all over the outside and looked dated and not the cleanest, which matched the rest of the room, if I'm being honest. Property was reasonably quiet, and safe. Stay wasn't really bad, but with other available options, I wouldn't plan to return either.
Business response:
Dear Ashley,Thank you for sharing your experience. We apologize for the wait you encountered at check-in and are glad to hear that our team member was friendly once she arrived. We deeply regret that the cleanliness and condition of your room did not meet your expectations. Your comments are invaluable; we will address them with our team to ensure a better experience for future guests. We are glad you felt safe and found the property quiet. We value your feedback and hope you will give us a second chance to deliver the type ... read more
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 3.2 star rating with 1,948 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.