Extended Stay America - Austin - Round Rock - South

Business response:

Dear Guest, Thank you for sharing your feedback about your recent stay. We understand that a slower check-in process can be frustrating, and we apologize for any inconvenience caused. Unfortunately, such delays occur during peak times, as we aim to ensure each guest receives personalized attention. We will address this appropriately to prevent such occurrences in the future. Apart from this, we hope you had a pleasant stay. Your patience is highly appreciated, and we hope you'll consider staying with us again.Sincerely,Hotel... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. The condition of the toilet and the absence of toilet paper are certainly not up to our usual standards, and we regret any inconvenience this has caused. We will address these matters promptly to ensure a more comfortable experience for future guests. We value your comments and appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more seamless stay in the ... read more