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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was worried at first because of bad reviews. But my stay ended up being pretty good. The staff was friendly, especially Charmaine. I was worried because i read bad reviews mentioning her, but she was an absolute delight, we had playful banter as i walked through the lobby, and she was to be super helpful and a hard worker. She even made sure I had a muffin for breakfast 😋 When i first showed up the plays seemed sketchy, because people were partying pretty loud in their rooms. I was worried i wouldnt get any sleep, but as so... read more
Business response:
Dear Michael,Thank you for giving us a chance despite your initial concerns! We’re so glad to hear that you had a great stay and that our team, especially Charmaine, made a positive impression. She is a valued member of our staff, and we love knowing that her friendliness and hard work helped make your visit enjoyable. We appreciate your honest feedback about the initial atmosphere and the minor inconveniences. It’s great to hear that once inside your room, you were comfortable and able to rest well. We’ll continue working t... read more
Great place to stay
Waited for over 15 minutes for staff to come to desk so I could check in. I will say that she was very friendly when she did get there though. Room had distinct smell that reminded me of a nursing home. Fridge had rust all over the outside and looked dated and not the cleanest, which matched the rest of the room, if I'm being honest. Property was reasonably quiet, and safe. Stay wasn't really bad, but with other available options, I wouldn't plan to return either.
Business response:
Dear Ashley,Thank you for sharing your experience. We apologize for the wait you encountered at check-in and are glad to hear that our team member was friendly once she arrived. We deeply regret that the cleanliness and condition of your room did not meet your expectations. Your comments are invaluable; we will address them with our team to ensure a better experience for future guests. We are glad you felt safe and found the property quiet. We value your feedback and hope you will give us a second chance to deliver the type ... read more
Good work hotel. The price cannot be beat. Two interior lights did not work and the shower did not get warm. Depends on the time for the shower. Look, for the price this is the 3rd time I have booked. If you are price sensative. Book it.
Business response:
Dear Tom,We're so glad you find our prices unbeatable and choose to stay with us again. We appreciate your feedback about the lights and shower. We understand those inconveniences can be frustrating and we will share the issue with our maintenance team. We appreciate you bringing this to our attention. Thank you for your recommendation and we value your patronage. We hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence... read more
Cool, “not cool” We were there when the temperature outside was in the 30-40’s and our heater in our room kept blowing cool air even set at 76, so we just turned it off and slept in a cold room instead of warm.
Business response:
Dear Joe,Thank you for staying with us. We regret the inconvenience you experienced with the heater in your room. We will address this appropriately, and we want to thank you for your patience. We appreciate your feedback as we are dedicated to improving our guest experience. Please know that our front desk is always here to help with such concerns and ensure you have a pleasant and comfortable visit. We hope you will revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
Business response:
Thank you
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 4.2 star rating with 1,011 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.