Extended Stay America - Austin - Round Rock - South

Business response:

Dear Guest,We sincerely apologize for the condition of the room and for any discomfort this caused during your stay. Cleanliness and comfort are indeed priorities, and it’s disappointing that this was not reflected in your experience. We will address your concerns with our team as we aim to provide all our guests with a welcoming, well-maintained environment. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hote... read more

Business response:

Dear Sofia, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is always available to help with concerns like these, and we are truly sorry we were not aware of the noise problem. We would have been happy to resolve the issue or move you to another suite.Thank you again for being our guest. We hope you will return, as we would love to provide you with a better experience and a ... read more

Business response:

Thank You for choosing Extended stay America Round Rock South. We value your opinion and want you to know that your opinion matters. I hope to see you again on your next reservation. 

Business response:

Thank You for staying with us! We hope you enjoyed your stay here at Extended Stay America Round Rock South. Your opinion matters and is appreciated. Hopefully we will see you again. 

Business response:

Thank you for staying with us here at Extended Stay America South. Your opinion is appreciated and it matters a lot to us. We hope that your needs were met and you will stay with us again. 

Business response:

Dear Delia,Thank you for the fantastic review of Extended Stay America. We’re thrilled that you had a great experience with our customer service. Our team is dedicated to making every guest feel welcome and valued. Your recognition of our efforts means the world to us, and it motivates us to continue delivering outstanding hospitality. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Dear Joseph,Thank you for being our guest at Extended Stay America. We are glad that you had a pleasant stay and appreciate you for highlighting our convenient location and easy access to the interstate. We’re pleased that this aspect of your stay worked well for you. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Hotel Management