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Extended Stay America - Austin - Round Rock - South
- Hotels
- Austin, TX
About this business
Location details
16950 N. Interstate Hwy. 35, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
I liked the price (which was $5 more before tax than Orbitz had listed it when booked, btw) and convenience of its location. The staff was very nice, but extremely casual in interaction I was disappointed in the following (in order of my discovery): 1. room smelled strongly of cigarette smoke 2. goes to turn on a/c, discovers large fresh looking blood/ketchup stain on rug (obvious stain in middle of room, obviously no attempt to clean had yet been made) 3. cable tv: not functioning 4. room phone: could call and hear the fron... read more
Business response:
Doug, thank you for your detailed review. We genuinely apologize for the maintenance and housekeeping issues you encountered in your room and regret we were unable to resolve them to your satisfaction. We always strive to provide an exceptional stay for our guests, so we regret we failed in your case. We hope you will give us another chance to regain your trust. Sincerely, Hotel Management
We will not go back to this property, The lady on the front desk it was so mean and rude
Business response:
Thank you for taking the time to provide feedback about your stay. We are sorry for the unpleasant experience with one of our associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Robin, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Feliciano, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us. Sincerely, Hotel Management
It's not worthy of staying; I am not sure 100% but I think there were bed bugs e
Business response:
Thank you for your review. We apologize for the trouble you had in our accommodations. Please be assured that we have shared your feedback with our housekeeping team to deep clean the room. We have also asked our pest control provider to service your room immediately. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Sheets were dirty. No coffee in room. Come thats enough for you.
Business response:
Thank you for taking the time to write a review of our hotel. We are very sorry for the cleanliness issue you experienced with the linens. We can assure you we have inspected the room and have reiterated our cleaning procedures with the team to ensure your experience is not repeated. We really appreciate you bringing this to our attention. We hope to see you again, should your travels bring you back to our area. Sincerely, Hotel Management
So i understand that their is fine print in every choice or agreement in dealings with transactions like going thru an app to rent a hotel room. When i arrived here at the hotel , unbeknownst to me, after pay for the initial payment for the room. The hotel asks for a $50 security deposit at check in. Which the front desk individual tried to get smart and talk down to me saying " well in the fine print it says hotel may charge more fees upon arrival but honestly what agreement would not sayvthat. I juat did not expect it for ... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay. We make every effort to be perfect, but sometimes we fall short. Your feedback is very important to learn about areas that need attention so we can make improvements. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Round Rock - South
How is Extended Stay America - Austin - Round Rock - South rated?
Extended Stay America - Austin - Round Rock - South has a 3.2 star rating with 1,931 reviews.
When is Extended Stay America - Austin - Round Rock - South open?
Extended Stay America - Austin - Round Rock - South is open now. It will close tomorrow at 12:00 a.m.