Extended Stay America - Austin - Round Rock - South

Anonymous 

on Expedia

5 years ago

Unimpressed overall Pillow cases and sheets smelled like an old man with a sweaty head had just been laying on it. The kitchen floor had a soiled spot on it like it hadn't been scrubbed from last visit. Bummed there was no coffee in rooms. Otherwise, it was a place to stay and my best friend paid for it so I was grateful for that. I was staying here b/c she was getting married that Saturday. Liked that they had hangers and an iron but could've used a hair dryer 😕 

Anonymous 

on Expedia

5 years ago

DO NOT STAY. It started with the greeting. I was asked if I was sure that I had $50 in my account to cover the deposit. Not only is that insulting, but it also should have showed me that I should stay somewhere else. Theres a club next door called "The Hangover"....yeah thats all that needs to be said about that. Stains on the floor in multiple places. Non hotel residents everywhere. I can't comment on the room and amenities because I spent literally 1 minute inside that hotel. 

Noe 

on Expedia

6 years ago

This place is a RIP OFF Let me put it this way we will never stay at this place again..to much detail for me write..false advertisement.. 

Anonymous 

on Expedia

6 years ago

I was given a non smoking room but when I entered, the room was like a smoking room which you see at the airport. Within few minutes my cloths started smelling like cigarettes smoke. I called the staff, she was sorry for the condition and said there is no other room available and she sprayed room freshener. The next morning I spoke to the manager to refund and she said she can’t and gave a 20%off. There was no Iron board in the room, when I called they asked me to come and take it at the front desk. I requested if they can b... read more

Anonymous 

on Expedia

6 years ago

I guess the complaint is more about Expedia. When I arrived to the hotel, I was told they were fully booked. Explained to them that I even paid for Hotel Booking Insurance, and he asked, “What is that?” So apparently Expedia just wants to get free money for a fake service. Luckily the gentlemen said they just got a room cleaned and I was able to still get a room. Other than that, wasn’t really the hotels fault on this part, but I had 2 guys banging on my door at 5 45 am thinking it was their room. Opened the door and they fi... read more

Anonymous 

on Expedia

6 years ago

Not even coffee nor ice, for the price it sucks .i will not stay there again.