Extended Stay America - Austin - Round Rock - South

Denell 

on Expedia

7 years ago

Worst Hotel experience ever Upon arrival the staff was not at the desk, I had to call out to get her attention when she came she had an attitude after I checked in she informed me that the elevator was not working,I’m handicap so that was a problem but I took the stairs when we got in the room it smelled horrible out dated and there was no face towels , my fiancé and I went to get something to eat when we returned to warm up our food the microwave had old food in it and it was very dirty, I called and notified the front desk... read more

Anonymous 

on Expedia

7 years ago

Staff was rarely at the desk. Hallways smelled like smoke even in non smoking areas. Hotel also has one exit that forces you to go down the feeder road. 

Ramon 

on Expedia

7 years ago

Very unhappy took over 11/2 to check in because they didn’t have our room ready then when we got it the sheets where stains and the hole room wasn’t cleaned 

Anonymous 

on Expedia

7 years ago

Fire Hazard It was 50deg so we turned on the heat. The heater started smoking immediately. I called the front desk to request another room, but none was available. I told the desk that we couldn’t stay in the room because the heater was broken. He rudely told me to use blankets. I told him that the room was full of smoke and that was the reason we couldn’t stay. He told me that he was willing to give me a discount. After pressing the issue, he agreed to give me a refund. I went to the front desk to make sure he was in fact g... read more

Juwan 

on Expedia

7 years ago

Extended Stay-A-way This place should be called Extended Stay-away No upkeep. A.C. smells like mold. Dirty carpets. Broken microwave. Fridge with no light. Blown light bulbs. I asked for another room and was told that they are none available. Place needs owners that actually care about the property. Please please please don't waste your money and stay away.... 

uli 

on Expedia

7 years ago

Horrible When we got there room we booked (smoking) was not available, front desk clerk was very rude. She then put us in a different room, when we got to the room somebody was already sleeping in the bed. We went back down to the front desk, clerk still very rude gave us another room. We went back upstairs to that room it was not clean empty beer cans in the cabinet, open coke bottle in the fridge, long black hair all over bathroom and bedroom, TV was fuzzy, and sink was dirty. Breakfast was coffee, which was empty, and can... read more

Anonymous 

on Expedia

7 years ago

Terrible. Dirty. Would not stay agains Service was bad. No one to greet you at check out 

Anonymous 

on Expedia

7 years ago

Das Frühstück war sehr enteuschend. Zimmer wurde während des Aufenthalts nicht gereinigt! 

allen 

on Expedia

7 years ago

Room change with our notice Me and a friend booked this hotel to work the acl, so I called ahead of time to let the hotel know about our late check in and I spoke with Matt @ the front desk very rude I tell you I asked if he could note that we would have a late check in he told me that it would be an additional $25 in cash for early check in to make a long story short this was a horrible place to stay customer service is very poor everyone that works here blames the next person for what their poor customer service the manage... read more