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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lindo hotel y muy limpio Es un hotel muy cerca a lugares de comer y que incluye estacionamiento gratis y desayuno, aunque lamentablemente el desayuno es muy pobre y para llevar basicamente a tu habitación porque no tienen mesas para sentarse, el desayuno se retira del lobby., pero en general muy limpio y agradable.
Some what safe
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your stay with us. Our goal is always the comfort and satisfaction of our guests, and we regret missing any opportunities to make your visit as seamless and memorable as you deserve. Your feedback has been shared with our team as we continuously work to strengthen the overall environment and guest experience. We hope you will consider giving us another chance to provide a stay that feels far more comfortable and better aligned with your expectat... read more
Upon arrival, a man was leaving and said that his room was ready to be fumigated because of bugs. I ignored it and maybe thought maybe all the rooms were like that as soon as my kids arrive for the visitations that I get once a month my kids noticed that there was roaches in the bathroom. I didn’t have money to get a refund and get a place somewhere else so I had to deal with the situation for the night. My kids did not stay for the night. We went out to eat and they got picked up because of the situation. I did not mention ... read more
Business response:
Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so w... read more
The king size bed on the right side had a big sunken hole that was obviously deep. The shades were deteriorated letting sunlight in, in the morning. The bathroom tub was looking like it was peeling or chipping off. Other than that it was an okay stay.
Business response:
Dear Guest, We sincerely apologize for the maintenance issues you experienced. Guest comfort and room quality are top priorities for us, and your comments have been shared with our maintenance and housekeeping teams. We appreciate you bringing these matters to our attention, as they help us improve our facilities and services. We hope you will give us another opportunity to provide a more comfortable and enjoyable stay. Sincerely, Hotel Management
Area seemed unsafe.
Business response:
Dear Guest, We are sorry to hear that you felt the surrounding area seemed unsafe during your stay. Guest comfort and peace of mind are extremely important to us, and we understand how such an impression can affect your overall experience. While we work closely with local authorities and take steps to maintain a secure environment on our property, your comments highlight the importance of continued improvement. We truly appreciate you bringing this to our attention and hope for the opportunity to provide you with a more reas... read more
Booked a king size bed, and recieved a queen, although did get upgraded to a suite. The room smelled stuffy and so did the halls. Elevator makes a loud bang when lowering to first floor, scared the crap out of me the first time.
Business response:
Dear Guest, We sincerely apologize for the inconvenience regarding your room type and the specific concern you noticed in the room and hallways. While we’re glad you appreciated the complimentary upgrade to a suite, we regret the elevator noise caused any discomfort. Your comments have been shared with our maintenance and housekeeping teams. Guest comfort is our top priority, and we value your feedback as it helps us improve. We hope to welcome you back for a smoother and more pleasant stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.