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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel Manager is unprofessional and rude. We checked in late Saturday night. Sunday morning we noticed shower was broken. We called the front desk to report broken shower. We were told maintenance wouldn’t be available until Monday. We were told they would get back to us with a possible solution. After calling the front desk a few times and waiting a few hours due to manager being on his lunch break and not hearing back, I called for an update. The manager had the audacity to say we didn’t need to shower until the next day. ... read more
Policy is ridiculous
Elevator was not working. Was told that it has been out for a week. Had to climb stairs to 3rd floor with luggages. Roaches in the stairway. Carpet smelled in room. Bathroom door had heavy water damage and would not open / close properly. Would not stay there again.
Very limited offers. Terrible breakfasts setups with limited offerings.
The elevator was broken. The room has cigarette smell. Front door was broken. Unsafe
Due to system update we were kept waiting for almost 1 hr during check in (at midnight)
Business response:
Dear Abhishek, Thank you for your patience and for sharing your experience. We are sorry for the delay you experienced during check-in. We understand your discomfort and frustrations, but we also hope that the remainder of your time with us was pleasant. Please revisit us whenever you are in the area again for a smoother and more restful experience at Extended Stay America. Sincerely, Hotel Management
Door on wash room was broken, Manager on front desk did not say good morning when greeted
Business response:
Dear Santos, We sincerely apologize for the broken washroom door and the unkind greeting from our front desk staff. We understand how important it is for guests to feel welcomed and respected, and we regret that your experience did not reflect our standards. We are addressing the maintenance issue immediately. Thank you for bringing these concerns to our attention. Your feedback is invaluable, and we appreciate your patience. Please consider giving us another opportunity to provide a more comfortable and respectful stay. Sin... read more
Really Bad service The front desk service could be better. They ask for every guess ID's this is horrible, I been staying in hotels for more that 30 years and they only ask for ID of the person how did the reservation. Since my dad lost his ID, we found another hotel next to it that let him stay without identification. No coffee pots in the rooms. The room came with ZERO utensils, or anything for the kitchen. They mentioned there was breakfast and it was only Oatmeal, muffins and Nutri Gain Bars and Coffee (but at the time I... read more
Business response:
Dear Cirila, Thank you for taking the time to share your feedback. We’re sorry that your stay did not meet expectations. We understand your frustration regarding the ID policy. While we follow certain identification requirements for guest safety and compliance, we regret that this caused inconvenience during your check-in process. We also apologize for the lack of in-room kitchen supplies and coffee makers that affected your overall time. We’re reviewing how we communicate these amenities and are working to improve both avai... read more
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.