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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly room with a ton of noise, horrible stay The room smelled terrible. The upstairs occupants were so noisy even at 2 am so that we could not sleep and the management was not able to address that. Will never ever stay there again. Also The area did not feel safe. we have arrived at 3.5 pm and the front door was locked, that made us believe this area is not safe. At night when parking our car a guy who seemed smoking weed behind the wall next to the parking lot was asking us for food or money. Horrible stay overall. By the... read more
Business response:
Dear Guest, We sincerely apologize that your experience fell far short of your expectations and our standards. We are disappointed about the issues you encountered and want to assure you that we take your concerns very seriously. It is unacceptable that you could not sleep, and we regret that our team could not effectively resolve the noise issue during your stay. We are reviewing our procedures for handling noise complaints to ensure we can provide a more satisfactory response in the future. Our housekeeping team has also b... read more
The gentleman checking in was rude, the room they put us in, was very noisy neighbors. Their breakfast was only muffins and neutral game bars, and no creamer for the coffee. We will not be staying and it extended America again.
Business response:
Dear April, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the breakfast, service issue, and the noise concern you had while with us. We understand the importance of a good night’s rest and a relaxing stay. We will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We hope you will return to experience th... read more
The complementary breakfast consisted of packaged oatmeal with lukewarm water, no milk, coffee with creamer... that's it. Nada Hair dryer issued at the front desk only. When I asked for a late checkout at 12pm instead of 11am, Abel said no. You have to leave at 11am, no exceptions. I won't be back...and, I am not a Karen
Business response:
Dear Heather, Thank you for sharing your review and the details surrounding your recent stay. We are very disappointed to read we did not meet your expectations. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We always aim to offer the best hotel experience with personalized service to every guest; therefore, we hope you will reconsider another visit so we can show you the hospitality you deserve.Sincerely,Hotel Management
Maybe it is just Bakersfield Loud area and homeless people around the parking area. I heard music late at night. maybe this hotel was in a bad area that I did not know about
Business response:
Dear Gil,Thank you for sharing your thoughts. We apologize for the surrounding noise and activity that has impacted your stay. We understand how important a restful environment is, and while the area can be lively, we’re actively working to enhance comfort and security for our guests. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
The hotel is on the edge of an edgy area, on the backside of shopping center., So, there's food gas etc within walking distance. The hotel looks clean. The room was surprisingly fairly big, with a stove stop and a real, full size frig. It looked clean. However, the bedspread was dusty and with dust come dust mites. Even after spraying it and the sheets and pillows with alcohol, which helped, i could still feel the mites on my face every now and then at night. So, obviously, the room only looked clean. I would have complained... read more
Business response:
Dear Robert, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay, particularly with the bedding. Your concerns regarding the dust and overall cleanliness are taken seriously, and we will address this with our housekeeping team to ensure improvements are made. We also regret that our staff was unable to resolve your concerns promptly. Your feedback is invaluable in helping us enhance our services. We appreciate your insights and hope you will consider givin... read more
The staff was so rude. They said my deposit was on hold for 35 business days.
Business response:
Dear Maria,We apologize for the disappointing service you received from our staff and the frustration caused. This certainly is not the type of service we strive to provide. We will address this with our team promptly and take all necessary measures to prevent such incidents in the future. We are committed to reviewing our communication processes to ensure transparency regarding the deposit charge. Thank you for bringing this to our attention. We hope you will give us a chance to provide you with the flawless stay you deserv... read more
Won’t stay there again.
Business response:
Dear Samantha, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will review them closely to ensure we address any issues and improve the overall guest experience. We hope you might consider giving us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.