Extended Stay America - Bakersfield - Chester Lane

Business response:

Dear Anthony, We appreciate you taking the time to share your observations. We understand that the presence of individuals experiencing homelessness near the property may have impacted your overall impression, and we’re sorry if it made you feel uncomfortable during your stay. While we do not control public areas surrounding the hotel, we are committed to maintaining a safe and welcoming environment for all our guests. We are actively working with local authorities and community partners to ensure the area remains secure and... read more

Business response:

Dear John, Thank you for sharing your feedback with us. We sincerely regret that your stay did not meet expectations, and we apologize for the inconvenience you encountered. We understand the importance of a functional elevator, well-maintained room furnishings, and a fresh atmosphere in ensuring a comfortable stay. Your concerns have been noted, and we are working with our team to ensure these issues are properly addressed. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these matters... read more

Business response:

Dear Patrece, Thank you for choosing us and for sharing your valuable feedback with us. We are truly sorry to hear that certain aspects of your experience did not meet expectations. We are glad our night staff was able to assist you with your allergy concerns, and we sincerely apologize for the issues you encountered with cleanliness and service. Please be assured that we take these matters very seriously and will address them with our team to ensure improvements are made. Your comfort and safety are our top priorities, and ... read more

Business response:

Dear Guest, We apologize for not being able to accommodate you and your pet. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent such incidents from occurring. On the rare occasion this occurs, we honor all reservations to the best of our ability. Thank you for your valuable feedback and, most importantly, for your patience. We hope you will give us another opportunity in the future. Sincerely, ... read more

Business response:

Dear Guest, Thank you for sharing your review. We apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for the seamless stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback about our payment options. We apologize for any inconvenience caused by our limited acceptance of debit/credit cards. We'll review our payment processing to ensure we accommodate a wider range of cards for the convenience of our guests. We appreciate your input and look forward to improving our services. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us. Our priority is to provide a seamless and memorable hotel experience to all the guests who enter our door. However, we apologize for the difficulties with the elevator on your arrival. Our maintenance team is already working to fix it as soon as possible. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Thank you for your valuable feedback; we will address this properly. We hope to have the opportunity to prov... read more