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Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell on the floor we were at was very bad, and it said breakfast but there was no breakfast,.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. We regret to hear about the odor on your floor and the misunderstanding regarding breakfast availability. Your comments are important and have been shared with our housekeeping and management teams. We strive to provide a clean and comfortable environment for every guest and appreciate your input in helping us improve. We hope to have another chance to offer you a much better experience. Sincerely, Hotel Management
My 25 year old son and girlfriend went to check in and because I wasn't there to show my I'd also the process could not happen. The night worker Cisco was great. Explained all guest need I'd to be accountable if fire. Fine, put it in your website cuz we checked before sending them over and it said over 18 with Id and card.
Business response:
Dear Guest, We sincerely apologize for the inconvenience your son and his guest experienced during check-in. We understand how frustrating this situation must have been and appreciate your recognition of our staff member Cisco for his professionalism. For safety and security reasons, all guests must present valid identification at check-in, and we will ensure this policy is clearly stated on our website. Your comments are invaluable in helping us improve our communication and guest experience. We hope to welcome you and your... read more
Overall was OK close to everything. Only problem I had was the bed was like a sleeping on steel. It was so hard, but I woke up the backache.
Business response:
Dear Joseph, Thank you for taking the time to share your experience with us. We’re glad to know that the location worked well for your visit, as being near key spots is something many of our guests appreciate. We’re truly sorry to hear that the bed didn’t provide the comfort you expected, and we understand how important a good night’s rest is. Your feedback helps us improve, and we’ll make sure it’s shared with the team. We hope to have the chance to welcome you back to Extended Stay America for a more comfortable stay. Sinc... read more
Staff could be nicer, the only thing I didn’t like was the room looked like it needed to be updated tub was pealing and found hair in the towels bed and bathroom sink. Also peoples cooking could be smelled throughout the floor I stayed at the whole two days there. Won’t come back. $30 more and you could stay and the Hilton across the street.
Business response:
Dear Hugo, Thank you for sharing your honest experience with us. We’re truly sorry to hear that your stay did not meet your expectations, particularly regarding the condition of your room and the cleanliness you encountered. We understand how these factors can impact comfort and regret that they affected your visit. Your feedback regarding odor will be shared with our team. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide a more pleasant and welcoming stay ... read more
Parking elevators not working hot water issues
Business response:
Dear Angel, We sincerely apologize for the inconvenience you experienced with the parking, elevator, and hot water during your stay. We understand how these issues can impact your comfort and overall experience. Please know that our maintenance team is actively addressing these concerns to prevent future occurrences and ensure a smooth and comfortable stay for all guests. Your input is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide a much-improved experience. Si... read more
The TVs are to old picture quality is bad and the hallways have a bad order.. TV's need to be upgraded to Samsung.
Complained about staff noise to front desk they kicked me out had to leave next morning.
There’s a “long term” kitchen, but no utensils, plates, coffee maker, bowls, etc. No toiletries like body wash, shampoo, etc are provided. Bed is so-so. Air conditioning is very loud when it clicks on/off. Parking is limited. Only one front desk person for the entire evening.
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.6 star rating with 2,303 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.