This profile has been claimed by the business owner or representative.
Extended Stay America - Bakersfield - Chester Lane
- Hotels
- Bakersfield, CA
About this business
Location details
3600 Chester Ln., Bakersfield, CA, 93309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Este hotel tiene unas camas pésimas sobre todo la habitación 228 que me toco que estaba incómoda y rechinaba la cama!
Business response:
Dear noemi, Thank you for sharing your experience about your recent stay. We are disappointed you were not happy with the comfort of the bed which impacted you getting a restful night's sleep. We value our guests and their recommendations and we will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
It's dirty outside the property. Loud guests took the buffet breakfast down before 10am
Business response:
Dear SkyDawn, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Property in nice area, very clean. Front desk called shorty after check-in to make sure everything was okay. Very pleased!
Mostly good Very nice motel, clean, spacious & quiet. Refrig, microwave & free WiFi. No in room coffee; however, there was morning lobby coffee & a very limited continental breakfast. The only real issue I had was that there was no hot water in the shower - if fact, it didn't even reach luke warm. However, in all other ways, it met my needs, so I would stay here again and hopefully the kack of hot water issue would not recur.
Business response:
Dear RAYMOND, thank you for connecting with us about your time at our hotel. It is great to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
The room had a musty food smell. the staff was not warm and welcoming.
Business response:
Dear Yolanda, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - Chester Lane
How is Extended Stay America - Bakersfield - Chester Lane rated?
Extended Stay America - Bakersfield - Chester Lane has a 3.5 star rating with 2,198 reviews.
When is Extended Stay America - Bakersfield - Chester Lane open?
Extended Stay America - Bakersfield - Chester Lane is open now. It will close tomorrow at 12:00 a.m.