Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

James, we apologize you were unable to take advantage of our complimentary breakfast and regret the inconvenience it caused. We will be sharing your concern with our team so we can prevent this from happening in the future. Your concern in regard to the window has been shared with the maintenance team. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your overnight stay. We are happy to know you had a pleasant stay with us and liked your well-equipped kitchenette. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Nicole, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Melissa, thanks for sharing your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we look forward to welcoming you back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Stephen, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management