Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Business response:

Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Teri, thanks for the wonderful review of Extended Stay America. We are thrilled to know you had a relaxing stay with us and that our location was appropriate for your needs. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management 

Business response:

Thanks for choosing us. We are disappointed for not meeting your expectations for a perfect stay. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Darnell, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience. We are sorry for the issues you experienced due to the internet connectivity and that our staff was not as responsive as they should have been. Rest assured, our service provider is checking the connection and will fix it immediately. Also, your feedback will be shared with the appropriate team to better serve our future guests. Thanks again, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for the nice review! We love knowing how pleased you were with our location and appreciated the easy access to the airport. Thanks for choosing Extended Stay America. We hope you will make the same choice when your travels bring you back to this City. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management