Extended Stay America - Baltimore - BWI Airport - Aero Dr.

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Darnell, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience. We are sorry for the issues you experienced due to the internet connectivity and that our staff was not as responsive as they should have been. Rest assured, our service provider is checking the connection and will fix it immediately. Also, your feedback will be shared with the appropriate team to better serve our future guests. Thanks again, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for the nice review! We love knowing how pleased you were with our location and appreciated the easy access to the airport. Thanks for choosing Extended Stay America. We hope you will make the same choice when your travels bring you back to this City. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Brian, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and that our stay made your stay a memorable one. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Elizabeth, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management