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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok for the price. Kitchenette was a plus . The staff was greatttttttttttttttttttttttttt !!!!!!!!!!!!!!!!!!!!!!! Okayyyyyyyyyyyyyyyy
Business response:
Megan, thank you for taking the time to share your feedback. We are pleased to know you liked our courteous associates as well as the kitchenette in your room. Thanks again, we hope you will come and see us again soon. Sincerely, General Manager
Our stay was good and the staff was good. Please note that there is a cost attached to things that should come with the room ie pots, pan, plates and others.
Business response:
Thank you for choosing Extended Stay America - Baltimore - BWI Airport - Aero Dr. We are pleased to read you enjoyed your overall time with us and were impressed with our courteous associates. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk and are complimentary. Your feedback is appreciated, and we will remind our team to communicate this more clearly going forward. It was our pleasure hosting you, and we hope to serve you bet... read more
Business response:
Pablo, thank you for rating your stay at Extended Stay America - Baltimore - BWI Airport - Aero Dr. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
Nice hotel This hotel is great for staying for an extended time. It comes equipped with refrigerator and stove so you will not have to eat out all the time. It is located close to all major venues in the area.
Business response:
Thank you for sharing your positive review of Extended Stay America - Baltimore - BWI Airport - Aero Dr. We are glad to read our convenient location and the in-room amenities left you with a great impression of our hotel. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Hotel needs to be updated. Also the toilet in my room was broken.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. However, we are sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincer... read more
Business response:
Wallace, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America - Baltimore - BWI Airport - Aero Dr. and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Business response:
Ashly, thank you for choosing our hotel. We want all of our guests to thoroughly enjoy their stay, so we apologize if any inconvenience was experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Good, considering reservations were messed up. Hotel was clean and comfortable. Front desk lady was pleasant. Location is in an industrial park setting, which was quite at night. We could walk to a restaurant for dinner. Upon check in, we were told the type of room we reserved was not available (2 double beds). They had only 1 double bed rooms. They did offer to give us an additional room, but with one adult and two kids, this was not a good option so one kid ended up sleeping on the floor...not ideal, but he didn't mind. Ex... read more
Business response:
Thank you for your review. We appreciate your compliment about our location and front desk staff, but sincerely apologize that there was a mix up with your room reservation and for not providing the specific room type you booked. It is never our intention to disappoint you. We will work that much harder that such mistakes are not repeated and your next stay is outstanding in every way. Please come back again. Sincerely, General Manager
Together once more Our stay was great after we transferred into another hotel room. Our new room 335 was nice except for the bathroom toilet was not clean and the refrigerator had water leakage coming from it. Other than that our time spent was wonderful.
Business response:
Thank you for being our guest at Extended Stay America - Baltimore - BWI Airport - Aero Dr. and for letting us know that you enjoyed your time with us. However, we are sorry for the issues you experienced in your room and regret the inconvenience it caused. I will be sure to share your concerns with the respective teams in an effort to improve our performance. Thanks once more for allowing us to be of service, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 3.2 star rating with 2,340 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.