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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
- Hotels
- Linthicum Heights, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1500 Aero Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ashly, thank you for choosing our hotel. We want all of our guests to thoroughly enjoy their stay, so we apologize if any inconvenience was experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Good, considering reservations were messed up. Hotel was clean and comfortable. Front desk lady was pleasant. Location is in an industrial park setting, which was quite at night. We could walk to a restaurant for dinner. Upon check in, we were told the type of room we reserved was not available (2 double beds). They had only 1 double bed rooms. They did offer to give us an additional room, but with one adult and two kids, this was not a good option so one kid ended up sleeping on the floor...not ideal, but he didn't mind. Ex... read more
Business response:
Thank you for your review. We appreciate your compliment about our location and front desk staff, but sincerely apologize that there was a mix up with your room reservation and for not providing the specific room type you booked. It is never our intention to disappoint you. We will work that much harder that such mistakes are not repeated and your next stay is outstanding in every way. Please come back again. Sincerely, General Manager
Together once more Our stay was great after we transferred into another hotel room. Our new room 335 was nice except for the bathroom toilet was not clean and the refrigerator had water leakage coming from it. Other than that our time spent was wonderful.
Business response:
Thank you for being our guest at Extended Stay America - Baltimore - BWI Airport - Aero Dr. and for letting us know that you enjoyed your time with us. However, we are sorry for the issues you experienced in your room and regret the inconvenience it caused. I will be sure to share your concerns with the respective teams in an effort to improve our performance. Thanks once more for allowing us to be of service, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Nice clean room, but not sure its extended stay The staff was ultra friendly. The room was clean and every question i had was handled promptly. The shower was challenging, and the staff member that helped me said that the confusion on how to run it was quite common. The pillow were super firm and flat and had no give to them for neck support.
Business response:
Steve, thank you for being our guest at Extended Stay America - Baltimore - BWI Airport - Aero Dr. We are delighted to know you loved our excellent service and your spotless room. However, we are sorry for the inconvenience caused and regret the same. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Comfortable and pleasant I only stopped for a single night stay but was very pleased. The woman behind the desk was nice and welcoming. The room was spacious and comfortable. The kitchenette is very convenient. The room itself was basic but perfect for a comfortable nights sleep.
Business response:
Thank you for being our guest at Extended Stay America - Baltimore - BWI Airport - Aero Dr. We are happy to know you were comfortable here and that you were impressed with the exceptional service provided by our Front Desk associates. I will be sure to share your compliments with them for a job well done. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
Quality Stay Had to wait 2 hours to check in! Attitude from one of the front desk clerk was very nasty!!
Business response:
Thank you for staying at Extended Stay America - Baltimore - BWI Airport - Aero Dr. We are happy your overall stay was comfortable, but I am sorry for the inconvenience you experienced with our front desk service. I have shared your feedback with them to ensure no future guest experiences the same. We hope to have another opportunity to serve you better on a future date. Sincerely, General Manager
Travel back from Florida. Facility in dire need of upgrading. Carpet had stains; no cups in bath or kitchen area. Bed comfortable, but linens were short and not all that clean ?
Business response:
Gene, please accept our apologies for the cleanliness issues you encountered in your room and for the inconvenience it caused. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. I would also like to inform you that, our brand standards require us to make kitchenware available at the front desk rather than leaving them in the suites. Towels and linens, along with any other toiletries are also available there and it's always complimentary. We are sorry if our team didn’t commun... read more
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
The hotel advertises a breakfast but it was poor at best.
Business response:
Thank you for your recent review of your stay. We are disappointed to read that our hotel breakfast did not meet your expectations. I am grateful for the feedback you provided so we are able to continually improve our hotel. If the opportunity should arise, we hope you will give us another chance on a future stay.
Frequently asked questions about Extended Stay America - Baltimore - BWI Airport - Aero Dr.
How is Extended Stay America - Baltimore - BWI Airport - Aero Dr. rated?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. has a 4.2 star rating with 1,210 reviews.
When is Extended Stay America - Baltimore - BWI Airport - Aero Dr. open?
Extended Stay America - Baltimore - BWI Airport - Aero Dr. is open now. It will close tomorrow at 12:00 a.m.