Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you liked our overall service and that our location was perfect for your needs. However, we are sorry for not meeting all of your expectations. Your feedback regarding breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

It's nice to read you enjoyed your stay overall, and we appreciate you sharing your feedback with other travelers. Our airport shuttle is a complimentary amenity for our guests, and we apologize for the delay you experienced from the airport. We've tightened our procedures so our guests can trust the reliability of this amenity, so we hope you will visit us again soon and enjoy a better experience Thanks again for being our guest! Sincerely, Hotel Management 

Business response:

Paul, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to know you were impressed with your room and that our location was perfect for your needs. Your recommendation means a lot to us, we look forward to your next stay! Sincerely, Hotel Management