Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are thrilled to know you liked our courteous service and that you were impressed with our ideal location as it was close to other interesting venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Rahema, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Frank, thank you for choosing Extended Stay America. We're glad overall you had a pleasant experience, but we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the review of Extended Stay America. We are delighted to know you liked our convenient location and that we were able to meet your expectations at a great price. Thank you once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We apologize our shuttle service was not timely for your needs, and we certainly understand your frustration. We've shared your review with our shuttle drivers and reinforced the importance of getting our guests to and from the airport in a timely manner. Please stay with us again as we would love to provide you with a better experience. Sincerely, Hotel Management