Extended Stay America - Baltimore - BWl Airport - International Dr.

Business response:

Thanks for being our guest. We are sorry for not meeting all of your expectations. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope we will have the opportunity to welcome you back to our hotel and provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Tia, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star review of your stay at Extended Stay America. We are sorry you were stranded at the airport due to a flight cancellation, but we are glad our hotel was able to turn a difficult situation into a pleasant one with the courteous service displayed by our associates. Your review is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Jurlin, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant experience, but we're sorry you were disturbed by other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-equipped room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management