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Extended Stay America - Baltimore - BWl Airport - International Dr.
- Hotels
- Linthicum Heights, MD
About this business
Location details
939 International Dr., Linthicum Heights, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thieving Hyenas Took 10 minutes to get someone to open the for check in. Everyone was unprofessional. I was charged an extra $250 just for my fog crossing the threshold for a few minutes. No notice was given of such policy and receptionist never asked if a dog might be present as morning lady says they always ask
Business response:
Dear Guest, thank you for staying with us. Please accept our apologies for the lack of attention at the front desk. Your experience does not indicate the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. Please give us another chance to show you the hospitality you deserve on a future visit. Sincerely,Hotel Management
My wife and I booked our stay based off the fact the listing offered “breakfast.” When we arrived we were told the “coffee bar”” was open from 0700-0930. In all fairness, they did have muffins wrapped in plastic and oatmeal packets to take with you. My wife bit in her muffin and it immediately went into the trash. If you are going to advertise breakfast, have breakfast. People, like myself, will book their stay based off the listing and the listing is misleading.
Business response:
Dear Woodrow, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
I Don’t Really Know What To Say Other Than… I would not go to this hotel to sleep if there is any other option. For starters, the rooms are small. Much smaller than those needed for a traditional extended stay. Our room had a bug under the leather recliner and in more than one place the bathroom was not painted. The refrigerator ran all day long and there was an overall look of uncleanliness. In addition, there is no room service unless you are there for more than 7 days. And if you want more towels and sheets, you have to b... read more
Business response:
Dear Toy, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates to ensure that it does not happen again. Your feedback is important to us, and we will use it to improve our services. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
One of the horrible experiences we had. The rooms were so unclean, it smelled like hell when we entered. On top of all these the AC unit didn't turn on when there's 90 degrees outside. The cleaning crew didn't care and approved that room to be available to stay. If they are this careless with the AC unti what's the guarantee that they cleaned the bedsheets and pillows well, to be able to sleep comfortably on them? The property didn't have the maintenance crew onsite and so it was an hour of super frustration. On top of that,... read more
Business response:
Dear Askar, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Room smelled like smoke,neighbors was out all hours loud.
Business response:
Dear Dion, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management
It was very dirty, I had to wipe up juice from my daughter and the wipe was pure black. It’s not worth the price. 100 for one night it was awful.
Business response:
Dear Emily, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Not a Breakfast You offer free breakfast on the website and that was a factor in choosing your business. However there was coffee and a muffin. That’s not breakfast! Also, the room had a old room smell. We will probably not use your hotel in the future
Business response:
Philip, thank you for taking the time to evaluate your stay. We regret the disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - BWl Airport - International Dr.
How is Extended Stay America - Baltimore - BWl Airport - International Dr. rated?
Extended Stay America - Baltimore - BWl Airport - International Dr. has a 3.5 star rating with 2,201 reviews.
When is Extended Stay America - Baltimore - BWl Airport - International Dr. open?
Extended Stay America - Baltimore - BWl Airport - International Dr. is open now. It will close tomorrow at 12:00 a.m.