Extended Stay America - Baltimore - Timonium

Business response:

Dear Doug, thank you for choosing our hotel and taking the time to write a review. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. We also apologize for the noise issues you experienced; on rare occasions, guests who do not adhere to the property rules concerning noise cause annoyance to all those i... read more

Business response:

Dear Anthony, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management 

Business response:

Dear Jeffrey, thank you for your comments about your recent stay. We are disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Paul, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management