Extended Stay America - Baltimore - Timonium

Business response:

Thank you for staying with us and leaving your review. We are glad to read you liked the cleanliness of your room and that you had an overall satisfactory visit. However, we regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review online. Although you liked our convenient location and had an overall pleasant stay, we are sorry for not meeting some of your expectations. Your concern about the grab-and-go breakfast specifics will help our Brand Leaders to improve our product offerings. We assure you that your feedback regarding one of our front office associates will be used to improve our service delivery. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked our overall service and had a comfortable stay. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management