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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very outdated and smelled weird
Place has not been maintained . Carpets are dirty stained and smell. Bed is aweful. Description says breakfast and its just a small table in the lobby with coffee and donuts. They lied. I made a big mistake by saving a few dollars and staying here.
Business response:
Dear GARY, Thank you for sharing your thoughts. We regret that certain aspects of your stay did not align with your expectations. Your observations about the condition of the room and the breakfast offering are noted and will be shared with the relevant team members as we look for ways to improve the overall experience. We appreciate your feedback and the opportunity it gives us to do better moving forward. Sincerely, Hotel Management
Room had a smell that we could not be rid of despite air freshener spray. Long black hair in shower upon check in. Microwave started to spark and smoke 20 seconds in. You get what you pay for and next time, we will skip the deal and check into a nicer hotel.
Business response:
Dear Guest, We appreciate your feedback and sincerely apologize for the issues encountered in your room during your stay. This experience does not reflect the high standards of service we strive to uphold. We are committed to addressing these concerns to enhance the quality of our rooms and amenities. We hope you will consider allowing us another opportunity to provide you with a more satisfactory experience in the future. Sincerely, Hotel Management
If I had received the following review BEFORE I reserved the stay, this is what it would say…..At arrival there were two police cars parked at the hotel entrance. After I checked in I went to
Business response:
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
I thought I booked a room with a recliner when I checked in I asked the clerk to confim that the room had a recliner and he said yes it did. So I completed check in but when I git to the room no recliner! So back to the front desk to find out that they did have a room with a recliner but had to pay another one night fee and he couldn’t refund my money on the other room. Would like to see if something could be done to get a refund on the first room.
Business response:
Dear Guest, Thank you for bringing your experience to our attention. We sincerely apologize for any confusion regarding your room type and the inconvenience it has caused. While we always try to accommodate special requests like a recliner, unfortunately, our double rooms don’t have enough space to accommodate one. We’ve processed a refund for the first room as requested. Should you require further assistance, please do not hesitate to reach out directly, and we will try to assist you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,502 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.