Extended Stay America - Baltimore - Timonium

Business response:

Dear Milly, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Sharon, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you d... read more

Business response:

Dear Jeffrey, Thank you for choosing us and providing your thoughtful feedback. Although we are happy our location served your needs, we apologize for falling short in the outlined areas. We strive to maintain an immaculate and well-kept environment for every guest, so we sincerely apologize for the cleaning and maintenance oversights you experienced. We greatly appreciate your insights as we continually strive to enhance our guests' experiences. We hope you will consider trying us again next time your travels bring you back... read more

Business response:

Dear Raeghyn, Please accept our apologies for the inconvenience you experienced during your stay due to the power outage. We understand how frustrating this must have been for you, especially with the impact it had on your food and comfort. Your feedback is important to us, and we will review this situation with our team to ensure that similar situations are handled more effectively in the future. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sin... read more

Business response:

Dear Kanaya, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Sudhakar, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We will follow up regarding the issues you mentioned and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Kennedy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management