This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Utterly totally disappointed in this experience You charged us for two nights and we were only there one night we’re waiting for our refund for the first night. We were not there. Someone said they would call me back the next day and they have not.
Business response:
Dear Guest, Thank you for your valuable feedback. We regret to learn that your experience did not meet your expectations and sincerely apologize for the billing issue you encountered. Upon conducting a thorough review, we discovered that your reservation was scheduled for April 4-6. However, there was no check-in, phone call, or cancellation for the night of the 4th, which led our system to automatically categorize it as a no-show. In light of this, the General Manager has processed a refund as a courtesy. We hope this resol... read more
I was there for the holidays of Christmas 2024. I was booked from the 16th of December until the 2nd of January. 2 days before Christmas they were removing the tile in the lobby and when I came back to my room which was on the first floor, the dust from the construction had filtered underneath my door and everything had a coating of white dust on it including my bedding and clothes. Given the next day was Christmas Eve I did not make a complaint or concern. Also on Christmas day I did not mention it. However, the day after C... read more
Business response:
Dear Robert, We are sincerely grateful for your positive rating. We hope you enjoyed many aspects of your visit. However, we regret that your stay was not entirely flawless, and we apologize for the inconvenience caused by the construction and the service issue you outlined. Your feedback is instrumental in our ongoing efforts to provide exceptional assistance to all our guests, and we will address these concerns appropriately. We hope you will choose Extended Stay America for your future visits to experience the outstanding... read more
Room was fine. "Free breakfast" was a joke...just call it "breakfast snacks" to be honest. Vending machine for snacks didn't work. Everything else ok.
Business response:
Dear Nelson, Thank you for choosing Extended Stay America and sharing your valued feedback. We are glad you appreciated the comfort of our rooms. Furthermore, we are grateful for your insights regarding our complimentary grab-and-go breakfast and the vending machine. Your input helps us improve, and we’ll look into these concerns appropriately. We hope to welcome you back for an even better stay in the future!Sincerely,Hotel Management
This property was the absolute worse to stay at. First the manager there June Romero is absolutely horrible. She needs to reevaluate her career choice because hospitality is not her strong suit. She needs to be behind a desk where she cannot talk to anyone but herself. The room was dirty, cabinets broken, recliner had holes in it, the walls are were yellow with black stains, carpet smelled like pet urine. This place is a disaster! Do not spend your money! I received a call at 7 in the morning to remind me check out is 11am. ... read more
I tried to check in there was a problem
Business response:
Dear Leamon, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Sincerely,Hotel Management
The rooms weren’t that bad and the sleeping area was pretty good. I heard there was a roach issue from one of the employees but it wasn’t that bad for the room I had. I hated the fact the staff wouldn’t let me get a late checkout. I asked early for a late checkout preferably just an extra hour and the staff told me I’d have to ask in the morning as they couldn’t do that. So then I asked in the morning and the lady tells me that because of high volume I can’t do that. I wish it was just not different things being shared with ... read more
Business response:
Dear Damien, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Don’t stay there bathroom was dirty upon check in
Business response:
Dear Earl, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,502 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.