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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2 roaches in my room
Business response:
Dear Bianca, Thank you for sharing your candid review. We sincerely apologize for missing the opportunity to provide you with the seamless experience you deserve. We follow the most rigorous industry standards regarding our property's cleanliness and pest control. We will address this with our pest control provider to inspect our hotel professionally for further improvements. We appreciate your patience, and we hope you will try us again so we can deliver the flawless stay you should always expect from us.Sincerely,Hotel Man... read more
Check in was very slow, for the second tme. Don't understand why I have to write down my email. I had already received an email message from the property. This is a very "Bare bones" facility, but maintenance seemed ok.
Business response:
Dear Steven, Thank you for choosing us. We are sorry for the inconvenience you were caused upon arrival. Further, we regret the disappointment with our facility. Our management team is already at work to ensure we are working for improvement. Our front desk team is always there to help you to ensure we provide you with the best hotel experience. Please return, and we hope to give you a better stay in the future.Sincerely,Hotel Management
The breakfast was a joke, it was only muffins and coffee basically. The bathroom had roaches and it could be because people cook and leave food in the rooms but they can sanitize better and fumigate often.
Business response:
Dear Ikenna, We sincerely apologize for the disappointment you experienced with our breakfast offerings and the presence of pests in the bathroom. This is certainly not the experience we strive to provide, and we appreciate you bringing it to our attention. Your feedback is invaluable, and we will address these issues promptly to enhance the quality of our services. Our team will take steps to improve sanitation and implement regular fumigation measures. We hope you will allow us to redeem ourselves in the future.Sincerely,H... read more
Terrible; dirty & bad customer service We arrived and for 15 minutes we waited because there was no one at the front desk. Then another guest entered the front doors & asked us is anyone helping us? We answered no and this guest used a phone in the lobby to call the front desk employee. Then we still waited an additional 5 minutes. We got checked in went to the room the bathroom floor was soaked with a puddle of water. We went back to the front desk, again there was no one there so we used the phone in the lobby to call for ... read more
Business response:
Dear Guest, Thank you for choosing us and sharing your experience. We apologize for the difficulties you encountered during your stay. It's unacceptable that you had to wait at the front desk and found issues in your room. This does not meet our usual standards, and we deeply regret any inconvenience caused. Your feedback is invaluable, and we'll address these concerns to ensure a better experience for future guests. We understand your decision not to stay, and we hope you might give us another opportunity to provide you wit... read more
This property is not the cleanest and the rooms leave you with a sense of unease.
Business response:
Dear Samuel, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and maintenance team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity to... read more
The room was old and the counter top was peeling, the refrigerator was noisy. The breakfast was coffee and a packaged muffin.
Business response:
Dear Gerry, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Also, we are sorry if the breakfast choices were not to your taste, and remarks about it are shared with our Brand Leaders. Please visit us; we welcome the opportunity to provide a seamle... read more
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,502 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.