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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room we stayed in had a noisy heater when it was operating; the refrigerator was noisy when cycling. Both were annoying, especially at night. The floor was not carpeted and rough and uneven, with a very noticeable sloping floor adjacent to the kitchen, bathroom and bed. There were several broken hinges on the kitchen cabinet doors.
Business response:
Dear Michael, Thank you for sharing your valuable feedback about your recent stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management
Lisa ruined my stay I’ve been here a few nights and it’s been great but tonight was a disaster because LISA did not properly check me out so when I came back in for late check in how I’ve been doing all week , there was a picture of my ID with a note on there saying not to let me stay because there was a balance despite the fact that I am on camera showing giving her my keys to the room and telling her that I was checking out ! The system was down yesterday when I came to check in and I was waiting. A long time , the worker ... read more
Business response:
Dear Rachquel, We take every guest's feedback seriously, as it is vital for us to ensure a welcoming environment for all our guests. We have taken the time to thoroughly evaluate the recent situation you experienced during your stay. We sincerely apologize for the inconvenience caused by the system issues, and we want to assure you that we empathize with your circumstances. As a result, we allowed you early access to your room. However, we would like to clarify that full payment for the reservation is required to complete th... read more
This property manager had the nerve to try to charge me of damages and then when I asked them about the charges it was for things wrong with the room before I checked in! Once they figured out I wasn’t the cause of the room damage they offered me a refund and another night but the night was suppose to come out of my refund so that’s not even a compensation. I wouldn’t recommend this place to anyone and if you do go take pictures of the room upon check in
Business response:
Dear Deondre, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management
Roach infestation This was by far the worst hotel experience I have ever had. I woke up to a Kitchen full of roaches. I will NEVER stay here again.
Business response:
Dear Eric, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and we appreciate your patience.Sincerely,Hotel Management
Did not have utensils or cooking pans available. Did not tell us this at check in. Went to the store to get food to cook and had to clean filthy dishes first. Room was not very clean. Staff seemed nice enough, but overall what I paid for wasn’t available or what was I had to clean myself. Very disappointed as other extended stays have been excellent.
Business response:
Dear Challen, Thank you for being our valued guest and posting your remarks online. We are sorry if we fell short of your expectations with the desired kitchen amenities and regret any inconvenience this may have caused. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Additionally, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you for bringing this to... read more
The first room we checked into had dead roach-like bugs all by the door. Can’t believe housekeeping left the room like that. When we went to front desk to change room, they were accommodating but didn’t offer any kind of credit.
Business response:
Dear Nancy, Honest reviews like yours help us continuously improve our services. We sincerely apologize for the maintenance issues you encountered in your guest room. Our guests deserve a clean, well-maintained, and comfortable room while staying with us. Therefore, we hope you will accept our apologies for not having had this experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,502 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.