Extended Stay America - Baton Rouge - Citiplace

Business response:

Wow - Josiane, it was a pleasure having you as our guest at Extended Stay America - Baton Rouge - Citiplace. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Sincerely, General Manager 

Business response:

Jason, thank you for being our guest at Extended Stay America - Baton Rouge - Citiplace and for letting is know that you enjoyed your overall time with us. Although our housekeeping is done on weekly basis to respect the privacy of our guests, we are happy to offer this service to you at a minimal fee. We regret any inconvenience caused and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thanks so much for staying at Extended Stay America - Baton Rouge - Citiplace. We are delighted you enjoyed your visit, especially our location and the friendliness of our associates. We also appreciate your observations and concerns and regret the inconvenience these caused. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager 

Business response:

Thanks for reviewing your visit at Extended Stay America - Baton Rouge - Citiplace. We are glad you had an overall pleasant visit and that our facilities were adequate to your needs. That being said, we are sorry for the odor issue you encountered while here. I will share your concern with the housekeeping team in an effort to improve of service and facilities. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Baton Rouge - Citiplace. We are delighted to know you were comfortable here and that you were impressed with most aspects of our hotel. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon! Sincerely, General Manager 

Business response:

Susan, thank you for the four-star rating of Extended Stay America - Baton Rouge – Citiplace. We are glad to read you had a comfortable stay with us. It would be our pleasure to have you as our guest again soon. Sincerely, General Manager 

Business response:

Thank you for being a guest at our hotel. Our goal is to ensure a great experience for every guest, so we apologize for the issues you encountered at the time of check-in. Your comments have been shared with the front desk team to ensure we do our best to take care of our guests. Thanks again, we hope you will visit us again soon. Sincerely, General Manager 

Business response:

Thank you for the review. I am glad to see that overall you had a wonderful stay. However I apologize for the service issue you encountered and for the inconvenience it caused. I will be working with my team to make sure such mistakes are not repeated. We appreciate your business and hope you will be back to see us on your next trip to the area. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Baton Rouge - Citiplace. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager