Extended Stay America - Baton Rouge - Citiplace

Business response:

Thanks so much for staying at Extended Stay America - Baton Rouge - Citiplace. We are delighted you enjoyed your visit, especially our location and the friendliness of our associates. We also appreciate your observations and concerns and regret the inconvenience these caused. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager 

Business response:

Thanks for reviewing your visit at Extended Stay America - Baton Rouge - Citiplace. We are glad you had an overall pleasant visit and that our facilities were adequate to your needs. That being said, we are sorry for the odor issue you encountered while here. I will share your concern with the housekeeping team in an effort to improve of service and facilities. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Baton Rouge - Citiplace. We are delighted to know you were comfortable here and that you were impressed with most aspects of our hotel. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon! Sincerely, General Manager 

Business response:

Susan, thank you for the four-star rating of Extended Stay America - Baton Rouge – Citiplace. We are glad to read you had a comfortable stay with us. It would be our pleasure to have you as our guest again soon. Sincerely, General Manager 

Business response:

Thank you for being a guest at our hotel. Our goal is to ensure a great experience for every guest, so we apologize for the issues you encountered at the time of check-in. Your comments have been shared with the front desk team to ensure we do our best to take care of our guests. Thanks again, we hope you will visit us again soon. Sincerely, General Manager 

Business response:

Thank you for the review. I am glad to see that overall you had a wonderful stay. However I apologize for the service issue you encountered and for the inconvenience it caused. I will be working with my team to make sure such mistakes are not repeated. We appreciate your business and hope you will be back to see us on your next trip to the area. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Baton Rouge - Citiplace. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager 

Business response:

John, thank you for being our guest at Extended Stay America - Baton Rouge – Citiplace. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your feedback. Please come back and see us again soon. Sincerely, General Manager 

Business response:

Billy, thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope Extended Stay America - Baton Rouge – Citiplace will be your first choice every time you visit this area. Sincerely, General Manager