Extended Stay America - Baton Rouge - Citiplace

Mischa 

on Expedia

a month ago

Smelly and Nasty The hotel carpet in the hallway leading to rooms is smelly and filthy. The room bath tub very dirty. The kitchen was dirty and refrigerator was banged up, the desk chair was soiled and dirty, the carpet had holes in it in the room. The area to hang your clothes had rust on it. It was just grossed. We check in and out within minutes of the hotel. 

Sal 

on Expedia

a month ago

We arrived after 11PM, and found the check-in desk completely closed; a metal pull-down gate sealed the counter. We had to use the phone in the entry (which is between two sets of glass doors) to call for a front desk attendant. The phone should be on the desk with sign that instructs what to do when there is no one at the check-in desk. The room was missing the t.v. remote control. There were no hand towels, and there wasn't a tissue box. The fridge was beaten up & dented. We were also informed that that there was no comple... read more

Vince 

on Expedia

a month ago

Office was not open 90% of the time we were there and was told that we were allowed one towel per person unless we wanted to pay for extra. There was no soap, shampoo or anything in the bathroom or small sink. What a joke of a property and is not as advertised 

Michael J. 

on Expedia

a month ago

I was very tired 😴 We checked in late so I had to wait in the lobby for someone to come check me in. He brought a laptop to the lobby to do my check in and scan my license and while doing so he allowed a guest to stand beside him and look at my information 😡 

Sandra 

on Expedia

3 months ago

I have been here before about a year ago and it has taken a turn. This is probably the worst hotel I’ve ever been in. 

Christopher 

on Expedia

3 months ago

First off it is a bad smell in the walk way into the property. when you check in you find out that you have to pay $1.75 to exchange your towels if you want clean towels per each one. If you want any type of utensils or cookware that is stated is available inside the unit, you have to pay an additional $25 for each one. and return it when you’re done with no refund. Our bed was not made. It was still covered in plastic from where it was purchased. We had to make our own bed. The refrigerator was not plugged in and was warm s... read more

Woody 

on Expedia

3 months ago

Not comfortable nor safe Shady operations and upon complaint I was charged a fee for asking to cancel 

Byron 

on Expedia

4 months ago

Room was dirty looking plus my tv didn’t work and at 6am in the morning some crackhead knocked on my room door looking for another crack head