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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was absolutely the worst hotel I’ve ever been to. The room we had was dingy and damp. The Formica on the kitchenette counters was secured with clear box tape. The bathroom looked like it should be in an abandoned inner city project housing building. I asked my husband if I should request shower shoes. The TV was a 24 inch that the picture was going out on. I wouldn’t allow my friends to visit me there because I wouldn’t want to expose anyone to it. There was no closet but had closet mate wire shelves that were sticky an... read more
Business response:
Dear Lori, Thank you for sharing your experience. We are sincerely sorry that your stay fell short of expectations. Providing clean, comfortable, and well-maintained accommodations is always our goal, and we regret that this was not your impression. Your comments have been shared with our team so we can make the necessary improvements. We appreciate you bringing these matters to our attention, as feedback like yours helps guide our efforts to enhance the guest experience. We hope you will consider giving us another chance to... read more
The guest service was great when we checked in and out, it just the room was not so good. We barely had towels, the bathroom didn't look to clean, and the room jad a funny smell
Business response:
Dear Tanya, Thank you for staying at Extended Stay America and for sharing your feedback. We’re glad our team made you feel welcome at check-in and check-out. We apologize that the accommodations fell short of your expectations, and we appreciate you bringing this to our attention. Your comments help us focus on enhancements, and we hope you will give us another opportunity to provide the comfort and consistency you deserve. Sincerely, Hotel Management
One bed was completely broken in our room. The wood supports inside the mattress were broken therefore it sagged on one side. The front desk was closed and locked when we left the next morning at 8:30 so we couldn’t report the bed issue. I don’t usually mind minor issues but will never stay there again. No staff presence at all.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the discomfort caused by the condition of the bed and understand how this affected yourstay. It is regrettable that the front desk was unavailable when you attempted to report the problem, as we strive to ensure staff are accessible to assist guests whenever possible. Your feedback is taken seriously and will be reviewed to improve service and maintenance. We do hope you willstaywith us another time so we can provide you with a much more satisfying... read more
Old and smells of smoking weed is everywhere Picture are not true. This is an old hotel Bathrooms disgusting and the elevators and halls leading to room smelled like weed.
Business response:
Dear Guest, We truly regret that your experience did not meet expectations and appreciate you taking the time to share these concerns. We want to reiterate that our property offers no-smoking suites, and we take violations of this policy seriously. Your comments about the odors and condition of the facilities have been shared with our team for review and corrective action. We understand how important a clean, comfortable, and fresh-smelling environment is, and we apologize for the discomfort caused during your stay. We are c... read more
Horrible hotel. Filthy. Elevator and stove not working
Business response:
Dear Angel, We are deeply sorry for the issues you encountered during your time with us. Our facilities ' cleanliness and proper functioning are of utmost importance, and we sincerely regret that your experience did not reflect this standard. Our team is addressing the concerns regarding the elevator and stove, and we are committed to ensuring these matters are resolved. Please know that your feedback has been shared with the appropriate departments to prevent similar issues in the future. We value your input and hope you wi... read more
MADE TO PAY EXTRA FOR LINEN AND TOWELS. NO SOAP,KLENEX OR REMOTE IN ROOM
Business response:
Dear Steve,Thank you for your feedback. We understand that having the necessary amenities in your room is important for a comfortable stay. Additional linen and towels can sometimes require an extra fee, depending on the property's policy, and we apologize if this was not communicated clearly. As an extended property, we have posted clearly on our website regarding the available amenities upon purchase. We apologize for any disappointment this caused. We also value your input regarding the missing items, and we will address ... read more
omg my room was nasty i was i sign to to rooms because of the conditions
Business response:
Dear Cashantria,Thank you for your feedback. We sincerely apologize for the condition of your room. It's always our goal to provide a clean and comfortable environment, and we regret that your experience did not reflect that. We are grateful for your patience in moving to a different room, and your comments will be shared with the team to ensure we maintain high standards for all guests. We hope to have the opportunity to welcome you again and provide you with a much-improved experience.Sincerely,Hotel Management
Smelled like smoke and people walking in the hallway all times of night. Elevator sounded like the door was going to come off when closing. Table in room was very shaky and refrigerated doesn’t get cold.
Business response:
Dear Guest, We sincerely apologize for the discomfort caused by the issues you experienced during your stay, including the noise disturbances and maintenance concerns. We understand how important a peaceful and comfortable environment is, and we regret that your experience did not meet your expectations. Please know that your comments will be shared with our team, and we are committed to addressing these matters to improve our services. We would love to welcome you back for a more enjoyable and comfortable stay in the future... read more
Roaches in the room.!
Business response:
Dear Dashawn,Thank you for bringing this to our attention. We deeply regret the unacceptable condition of your room and sincerely apologize for the inconvenience you experienced. Please know that immediate action is being taken to address this issue with our pest control team to ensure it is resolved. Your feedback is invaluable in helping us improve, and we hope you consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.