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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room looked as if it was clean but there was roaches!!!
Business response:
Dear Shaun,Thank you for your feedback. We sincerely apologize for the presence of roaches in your room. This is certainly not the experience we aim to provide, and we understand how unsettling this must have been. We take cleanliness and pest control very seriously, and your comments have been shared with our maintenance and housekeeping teams to address this matter immediately. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more comfortable and pest-free stay in the future.... read more
The room was dirty, tub could not be used because it wasn’t clean. Towels dirty. Room dirty. Smelled bad.
Business response:
Dear Jillian, We sincerely apologize for not meeting your expectations during your recent visit to our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to... read more
No onsite staff after hours. They lock the front desk with a metal gate. Theres a piece of paper that tells you they've cancelled breakfast service. No notice online though.
Business response:
Dear Don, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced due to the absence of onsite staff after hours and the cancellation of breakfast service. We understand the importance of clear communication and regret that this information was not conveyed more effectively. Your comments will be shared with our team to improve our guest experience, especially regarding after-hours availability and service updates. We appreciate your understanding and hope to have the opportunity to ... read more
dont drink the coffee! Place reeked of old smoke. Vanity sink was cracked, mirror trim was falling apart, Stove was rusted, no pots, silverware, plates. TV was difficult to navigate. Curtains didn't close fully. Hotels.come should not affiliate with this dump. Coffee was not even drinkable. The desk employees were very nice.
Business response:
Dear Christopher, Thank you for sharing your feedback. We appreciate your comments regarding the condition of the room and the coffee quality, as they help us identify areas for improvement. It's great to hear that you found the desk employees friendly. We take your insights seriously and are committed to enhancing the overall guest experience. We hope you will consider staying with us again for a more pleasant visit in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.