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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a roach in my room. The shower was dirty, holes in the wall overall depressing!
Business response:
Dear Cynthia, Thank you for your feedback. We are truly sorry to hear about the issues you experienced during your stay. Cleanliness and comfort are top priorities for us, and it’s concerning to learn that we did not meet these standards. Your comments are important, and we will address these concerns with our team to make necessary improvements. We apologize for the inconvenience and hope to provide a better experience in the future.Sincerely,Hotel Management
The night auditor, Dalisa was amazing!!! Absolutely get her a raise or promotion
Business response:
Dear Toby, Thank you for your kind feedback. We're delighted to hear that Dalisa provided exceptional service during your stay. We are proud to have her on our team and will certainly recognize her efforts. Your suggestion is greatly appreciated. We look forward to welcoming you back in the future and providing you with another excellent experience.Sincerely,Hotel Management
Unfortunately, it was the dirtiest most disgusting room I have ever stayed in. It literally looked like it was never cleaned after the last people stayed there.
Business response:
Dear Kelly, Thank you for taking the time to evaluate your stay andshareyour feedback. We sincerely apologize for the unacceptable condition of your room during your recent stay. This does not reflect our standards of cleanliness and service. Your feedback is precious, and we are taking immediate steps to address these concerns with our housekeeping team. Please know that we strive to ensure your next experience meets the high standards you deserve. Thank you for bringing this to our attention.Sincerely,Hotel Management
The non-smoking room was smoked in, there was makeup on 2/4 of the towels, and it was not an enjoyable stay. Much regret spending what I did on the night.
Business response:
Dear Hannah, We sincerely apologize for the disappointing experience you had during your recent stay. We understand your concerns regarding the smoking odor in a non-smoking room and the towels not being adequately cleaned. This does not reflect our usual standards. We understand the frustration this caused and assure you that we are taking immediate steps to address these issues with our teams to prevent recurrence. Your feedback is essential to us, and we are committed to improving our services to provide a better experien... read more
Horrible smell and dirty dingy rooms. We left after 10 minutes.
Business response:
Dear Guest, We are sorry about your experience. Our team works hard to maintain clean and comfortable accommodations. Your feedback is crucial, and we will address these issues immediately. We apologize for any inconvenience caused and hope you all consider giving us another chance to provide a better stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Horrible My check in wasn’t safe and my check out was horrible and I won’t book again
Business response:
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that your check-in and check-out fell short of expectations. Your feedback is invaluable, and we will address the issues you encountered to prevent any recurrence in the future. We appreciate your candid review and hope to have the opportunity to regain your trust during future stays. Sincerely,Hotel Management
The room was dirty. The counters were stained. The sheets had public hair on them. There were small holes in the wall behind the stove. The person checking me in was eating a crab boil behind the desk.
Business response:
Dear Kandice, Thank you for taking the time to share your experience. We are truly sorry to learn about the unacceptable conditions you encountered during your stay with us. Your description of the room's cleanliness is deeply concerning and not reflective of our standards. We apologize for the lack of professionalism displayed by our staff member during check-in; this behavior is entirely unacceptable and will be addressed immediately. Please be assured that we are taking your feedback seriously and will implement correctiv... read more
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.