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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Internet did not work and had to spend an hour or more on the phone with internet provider to get it to work. Did not realize that was my job or part of staying at this hotel.
Business response:
Thank you for being our guest. We're sorry for the difficulties you experienced connecting to the internet. We understand how important this service is, and we hope your experience as a whole more than made up for this. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back. Sincerely, Hotel Management
well when they say extended stay, that's what they mean. as a n over night guest I would not go there again. 1st they did not honor the request of a king size bed that I made 2 days before thought expedia. So in order to get the discount I had to spend 40 minutes on the phone with expedia to get the discount. If you want a paper cup for your room you had to ask for it. There was a line of two or three people. and one guest agent. The other guy in the office did not chip in to help her.
The room smelled bad and there were dead bugs in the bed. On the bright side the young woman at the front desk was great.
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback regarding the issues in your room is shared with our housekeeping team for review and action. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Clean, comfortable, quiet overnight stay. Close to good restaurants & ample parking.
Business response:
Thank you for choosing Extended Stay America on your trip to our city. We are thrilled to know you enjoyed the comfort of your well-maintained room and that you were impressed with our location as it was close to many restaurants and shopping venues which made for a memorable visit. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The staff was very friendly helpful and the place was very clean I would highly recommend it.
Business response:
We are happy knowing our staff took such terrific care of you while you were our guest at Extended Stay America. It makes our day to read such wonderful compliments, and we thank you for sharing that you were warmly welcomed and your requests were handled promptly and efficiently. Thank you once more for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
This hotel was an easy exit from the 90 after a day of traveling. I would hardly consider granola bars, oatmeal, and coffee to be a full breakfast though
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, and you liked our location close to the highway. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Your comments are appreciated, and we hope to host you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,677 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.