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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad sleep The bed's were lumpy and uncomfortable, they need a mattress topper. And the pillows were flat so it felt like you had no pillow, definitely need new one's plus you need TV guide didn't like scrolling to see what was on TV. Other than that very pleasant stay staff was very nice
Business response:
Trina, thank you for your review. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the bedding uncomfortable. We wish we had the opportunity to resolve this while you were here. On a positive note, we are happy to know you liked our courteous associates. We value your feedback and look forward to welcoming you back soon for an even better experience at Extended Stay America. Sincerely, Hotel Management
Business response:
William, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
It was great to see you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. Your kind rating is appreciated, and we look forward to hosting you again. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Business response:
It was wonderful to see you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. Your kind rating is appreciated, and we look forward to hosting you again. Sincerely, Hotel Management
Not my best experience. There were a few things I felt uncomfortable about. Not all employees were wearing masks and no guests that I saw. There was no ice machine. I was given a room that was already occupied and walked in on other guests. On the other hand it was very quiet, no loud air conditioner running, little street noise, comfortable.
Business response:
Patricia, thank you for choosing to stay at our hotel. Although you had an overall pleasant visit, we regret the issue you mentioned. We realize the importance of all the safety measures in this unprecedented situation, and we will ensure all such guidelines are being followed. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We value all your feedback and hope to see you again in the f... read more
Super friendly staff and easy check-in process. I would definitely stay here again.
Business response:
Chris, thank you for being our guest and for the lovely comments about our service. It is really our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
One of the agents at the counter was rude, check in was late and there was no offer of compensation or apology, the mask mandate posted and document you had to sign were not enforced and management was unprofessional and dismissive.
Business response:
Tracy, thank you for sharing your experience with us. We sincerely apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate individuals to ensure a better outcome in the near future. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,691 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.