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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
clean and comfy but...damn ac/heater unit!! Front desk was great! Place is super clean. Bed was comfy. All different styles of pillow from firm to soft and ever feather. But the heater and air conditioning unit was malfunctioning. Couldn’t pick a temp. It was either 60 blasting with cool setting and 68 low fan for heat setting. Other buttons would not function consistently either. But this place was one of the cleanest I’ve been in. Very comfy as well.
Business response:
Nichole, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our front desk associates and well-kept property. However, we regret the HVAC unit was not functioning. We have shared your comments with the maintenance team to fix it immediately. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
My stay was exceptional and the staff were very very nice and accommodating!! I will stay again!
Business response:
Janet, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay and found the staff friendly and professional. Thank you once more for being our guest and we look forward to seeing you in the future. Sincerely, Hotel Management
it says they have a continent breakfast which isn't true.When booking I was trying to get before we headed home.I was disappointed
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will take this opportunity to ensure our website is clear about the offerings. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
OK for stay I think with the covid 19 that is happening they should of spread out the guests from neighboring rooms. Also the need to insulate their rooms i could hear the next door guests talking, running the tub water. Supply warmer or heavy OR Extra blankets they had the air set at 65 freezing temp.for the small room. Took til midnight for me to warm up so i could sleep
Business response:
Marilyn, thank you for sharing your evaluation with us. Although you had an overall satisfactory stay, we are sorry for not meeting your expectations for a relaxing visit. Your constructive feedback will be shared with the brand leaders as it will help us improve our guest experience. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
This is a good place to stop over. I particularly like having a large fridge/freezer to empty the cooler into and re-freeze the ice packs. Clean with pleasant employees.
Business response:
Sarah, we recognize your time is valuable and appreciate your feedback for Extended Stay America. It was a pleasure to know you had a comfortable stay in your well-equipped room and that you liked the friendly service provided by our team. On behalf of everyone, we invite you to revisit us on your next trip to our city. Sincerely, Hotel Management
Clean room friendly helpful staff good value for room
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our comfortable accommodations and friendly staff, but you found us to be a great value. We appreciate you being our guest and hope you will choose us again soon on your next visit this way. Sincerely, Hotel Management
Friendly gal at front desk
Business response:
Thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage our team to keep up the good work. We hope you will choose us again on your next visit to the city. Sincerely, Hotel Management
Comfortable with amenities nice staff and overall a great price.
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service and comfortable accommodations, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice comments from our guests. It was a pleasure having you stay with us and we hope you will choose us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 4.2 star rating with 1,727 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.