Extended Stay America - Billings - West End

Business response:

Katie, thank you for choosing our hotel. We are pleased to know you liked our associates, especially the service delivered by Latoya. We will be sure to share your kind compliments with her. However, we are sorry for the cleanliness issue you experienced in your room. We have taken note of your comments and have shared it with the housekeeping team. We hope you will choose us again in the future for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are sorry for the difficulties you encountered during your visit and regret the inconvenience it caused. We want all of our guests to feel safe and comfortable during their stay, so we have been following strict procedures and guidelines to maintain a clean and fresh environment at our property. As an added safety measure, we are leveraging our partnership with professionals to clean, disinfect, and protect our hotel. We appreciate your business and hope to welcome you back for a bette... read more

Business response:

Linda, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Caedmon, thank you for being our guest. We are happy to learn you had a pleasant time overall and that you loved most aspects of our property. However, we regret the accidental interruption you mentioned, and we are sorry for not being able to solve this issue to your satisfaction. Please be assured we will address this matter to ensure it is not repeated. Your feedback is appreciated, and we hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Lauren, thank you for being our guest at Extended Stay America. We are sorry for the inconvenience you had in your room. We have shared your feedback with our housekeeping team to inspect and fix the problem you outlined. On a positive note, your overall review suggests you had a pleasant stay, and we hope the positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management 

Business response:

Andrew, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management