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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for selecting Extended Stay America and for your five-star rating. We are thrilled to know we met all your expectations and you had an excellent stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice staff. Quiet. Great location. If you desire a clean and cozy stay away from home, Extended Stay is your best bang for your buck.
Business response:
Thank you for sharing your comments with fellow travelers regarding your stay at the Extended Stay America. We were glad to read about your experience and how much you liked our spotless accommodations. Thank you also for recognizing the professional service provided by our associates. We look forward to your next stay very soon! Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Clean, but not great Our stay was okay. When we arrived we waited at the front desk to check in, while holding our heavy bags for 15 minutes. There was no employees to be seen. The room seemed pretty clean, so that was nice. But the bed was extremely uncomfortable. We were given a room right next to the stairs and all night, both nights of our stay we heard people running up and down them and in the hallway, laughing, yelling, pounding, etc.
Business response:
Thank you for taking the time to share your review. Although you liked the cleanliness of our accommodations, we are sorry for the inconvenience caused upon arrival. Moreover, we regret the noise issue you encountered due to the other guest on the property. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value all your feedback and hope to welcome you back the next time you visit this area. Sincerely, Hotel Management
Business response:
Stacy, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
clean and comfy but...damn ac/heater unit!! Front desk was great! Place is super clean. Bed was comfy. All different styles of pillow from firm to soft and ever feather. But the heater and air conditioning unit was malfunctioning. Couldn’t pick a temp. It was either 60 blasting with cool setting and 68 low fan for heat setting. Other buttons would not function consistently either. But this place was one of the cleanest I’ve been in. Very comfy as well.
Business response:
Nichole, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our front desk associates and well-kept property. However, we regret the HVAC unit was not functioning. We have shared your comments with the maintenance team to fix it immediately. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
My stay was exceptional and the staff were very very nice and accommodating!! I will stay again!
Business response:
Janet, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay and found the staff friendly and professional. Thank you once more for being our guest and we look forward to seeing you in the future. Sincerely, Hotel Management
it says they have a continent breakfast which isn't true.When booking I was trying to get before we headed home.I was disappointed
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will take this opportunity to ensure our website is clear about the offerings. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,691 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.