Extended Stay America - Billings - West End

Business response:

Thank you for choosing to stay at Extended Stay America during your visit. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location close to restaurants was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. Although you had an overall pleasant stay, we are sorry you the noise issues you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We also regret our breakfast offerings were not appealing to you and will share it with our brand leaders to assist them when determining new choices for future implementation. We hope you will give us a chance to redeem ourselves on your next stay. Sincerely, Hot... read more

Business response:

We appreciate you being our guest recently and providing your feedback. We apologize for any miscommunications that may have occurred regarding our pet policy. We are very happy for our guests to bring along their 'best friend', and our policy requires a $25 + tax per day, per pet, nonrefundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions also apply. Our policy is available on our website, and should have also been communicated during your reservation confirmation and at check-in. We hope you enjoy... read more