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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will stay there from now on when in Billings Great place to stay. Very clean and comfortable. The staff was great. I have stayed at 5 other hotels in billings and this one was the cleanest and it is only 10 minutes from my Doctors office My only complaint was they said free breakfast and all they had were granola bars and muffins and they have one Ice cube tray in the fridge and no Ice machine. Next time I will take a cooler and some food.
Business response:
Thank you so much for your nice feedback about Extended Stay America. We are glad to know you liked our well-kept property and that the attentive service provided by our associates added to your joy. Also, we have made a note of your comments. We look forward to your next visit in the future. Sincerely, Hotel Management
They have analog tv. I could not believe it.
Business response:
Robert, thank you for being our guest. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations. We have taken a note of your feedback as we plan any upgrades in the future. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Good room, bad tv choices The room was comfortable. The only thing I didn't like was the tv service. There were too few channels and if a person watches one channel too long the tv shuts itself off.
Business response:
Linda, thanks for being our guest at Extended Stay America. We are delighted to read you liked your room and had a comfortable stay. That being said, we are sorry for the inconvenience you had while here. Your feedback will be shared with our maintenance team. We hope you will give us an opportunity to provide you with a better experience the next time you are in this area. Sincerely, Hotel Management
The hard wood floors was a plus. Rooms are very clean.
Business response:
Bob, thank you for being our guest at Extended Stay America. It’s a pleasure knowing you loved the cleanliness of your room and had a great time being with us. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Very Nice I had to have a last minute room due to a family emergency. The lady on the phone with Expedia was so helpful. When I got to the hotel my reservation was ready. My room was larger than I expected. I am very picky about cleanliness and the bathroom was very clean, the entire room was clean. It was a little bit of a drive away from the hospital but I didn't mind because I had a clean room and comfortable bed. Thank you my stay was very pleasant I would definitely stay again.
Business response:
Patricia, thank you for staying at Extended Stay America. We are delighted to read you had a comfortable time with us and that you loved your well-appointed room. Please note, as we have fully equipped kitchens with full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We look forward to welcoming you again soon. Sincerely, Hotel Management
Very sufficient while we traveled from Co. to. M Good staff and clean beds and room. We were allowed to bring our service pets and that was even more comforting ......😉
Business response:
Lindalu, thank you for being our guest at Extended Stay America. It’s a pleasure knowing you loved our pet-friendly feature and your spotless room along with the bed. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Christina, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for visiting us. I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope you will give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management
Nice overall. No dishes or anything in the kitchen. Bathroom counter not wiped.
Business response:
Denene, it was our pleasure having you as our guest at Extended Stay America. We are pleased you had an overall nice stay. We would like to inform you that to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk rather than leaving them in the room and our team gladly delivers it to your room. In regard to the bathroom, I have shared your feedback with my housekeeping team to take corrective actions. We hope to have the opportunity of welcoming you back soon. Sincerel... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.