Extended Stay America - Billings - West End

Business response:

Thank you for being our guest and taking the time to review your experience at Extended Stay America - Billings - West End. We are happy that you liked our courteous associates and your clean & comfortable room. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

Thomas, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Billings - West End and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager 

Business response:

Joann, thank you very much for choosing our hotel. It’s our pleasure knowing you enjoyed your visit at Extended Stay America - Billings - West End and loved our excellent service and facilities we offer. We hope to see you again soon. Sincerely, General Manager 

Business response:

Tamar, thank you for staying with us and sharing your comments. It’s our pleasure knowing you had a pleasant experience while you were here. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager 

Business response:

Annette, thank you for being our guest at Extended Stay America - Billings - West End. We are delighted to know you not only enjoyed the kitchenette in your room but also found us to be a good value. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager 

Business response:

Thank you for the review. We are glad to know you overall enjoyed your stay. But, we apologize for inconvenience you experienced. As per our brand standards requirements, kitchenware for your suite is available at the front desk anytime and is complimentary. We also have refrigerators in all our rooms, so we do not have ice machines on our property. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. We hope to have the opportunity t... read more

Business response:

Dear Angeles, Thank you for sharing your experience. We sincerely regret that the front desk was not attended when you arrived and understand how this may have caused frustration. We are equally concerned about the interaction you described and extend our apologies. Your feedback has been shared with our team to reinforce service standards, and we look forward to the opportunity to provide you with a more welcoming stay in the future. Sincerely, Hotel Management