This profile has been claimed by the business owner or representative.
Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed sheets were stained. Every time I called to the front no one answered. No restroom near the front desk. No pool. Take and go breakfast not that great.
Business response:
Dear Corinne, We sincerely apologize for the issues you encountered, including the stained bed sheets, difficulty reaching the front desk, and limited breakfast options. This is not the level of service we strive to provide, and your concerns have been shared with our housekeeping and management teams for immediate improvement. We also appreciate your feedback regarding amenities, as it helps us enhance our guest experience. Your comfort and satisfaction are very important to us, and we hope to better serve you during your n... read more
Everything was good except the fire alarms went off at 11:30 pm. Kind of hard to go back to sleep.
Business response:
Dear Lynn, We sincerely apologize for the inconvenience caused by the fire alarms going off, which understandably disrupted your rest. Guest safety is our top priority, and sometimes alarms may activate unexpectedly for safety checks or maintenance purposes. We are actively reviewing this incident to minimize any future disturbances and ensure a more peaceful environment for our guests. We truly appreciate your understanding and are grateful for your kind remarks about your overall stay. We look forward to welcoming you back... read more
The rooms were clean but I did not feel safe inside or outside the building
Business response:
Dear Taylor, We are very sorry that you did not feel safe during your stay. Guest safety and comfort are our top priorities, and we take concerns like this very seriously. We will be reviewing your feedback with our management and staff to ensure we address these issues promptly. We truly value your input and look forward to welcoming you back with a more reassuring experience. Sincerely, Hotel Management
My room was not clean. Hallways dirty, elevator floor sticky and dirty. No coffee in the rooms nor in the lobby. Horrible experience.
the room smelled like dog and i had to wait half an hour for staff to show up to check me in
Dirty The elevator was filthy with chunks of food and dead insects!
The lobby, elevator, hallways were all very dirty and hadn’t been cleaned for quite some time. Our room was a bit better. The landscaping is full of weeds. The breakfast they say is included consists of microwave oatmeal and frozen muffins. The room had a kitchenette but you have to ask for even a coffee maker. Would not recommend this place.
Orbitz needs to fix its rating system—this property is nowhere near a 7.2, it deserves a 5 at best. The front desk host smelled of cigarettes, the lobby floors were filthy, and although the room was clean, there was no internet code posted anywhere. When I called at 11 p.m. for help, the desk was already closed. With plenty of hotels nearby, I regret not demanding a refund.
The shower was filthy with mold.
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.