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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok for the price. Was happy with the room in general and the cleanliness. The beds though are terrible. Would definitely stay again had it not been for the beds. Also was disappointed with the breakfast options. It was mostly a snack bar.
We got in late and had to search to find someone to get us keys. Got to room and there are no sheets, comforters or towels. Had to go back to the getting desk, no one was there again. So we searched for where sheets, blankets and towels were and got them ourselves. Upon check out the front desk person rolled there eyes and tossed muffins at us for the complimentary breakfast. Then said to take it up with someone else.
Nothing. Service is terrible..staff not paying attention in the reception.. no availble hot water for tea. Hallway is dirty as well as the elevator.
Business response:
Dear Edna, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you d... read more
Staff is aggressive a worker swung a cane at me after trying to hit on me on the elevator. Another came to my room banging on the door to yell at me for putting a trash can in the hallway saying they will not do trash service or any service for me. The booking says free breakfast but there is no breakfast. The manager will ignore people at the desk refusing to even make eye contact while chatting away on the phone. there are no soap or towels or cloths for the kitchens. the internet barely works, its on the highway and very ... read more
Business response:
Dear Integra, We are deeply alarmed and sincerely sorry to hear about the experience you described. The behavior you encountered is completely unacceptable and does not reflect the standards we are committed to upholding. We take your report extremely seriously and will work with our team to address this. Please be assured that the safety, dignity, and comfort of our guests are our top priorities. We understand your frustrations and appreciate your patience, and we are committed to doing everything we can to make this right.... read more
I stayed for a night and was disgusted, I slept with my clothes on and on top of the blanket. Man playing fetch with a dog right in front of the entrance. Just too much going on.
Business response:
Dear Devin, Thank you for sharing your concerns. We regret that your brief stay did not meet your expectations and that the atmosphere around the property affected your comfort. Ensuring a peaceful and welcoming environment is important, and your feedback helps highlight opportunities for enhancement. We appreciate your perspective and hope that future visits to similar accommodations offer a more relaxing experience. Sincerely, Hotel Management
The floors were terribly filthy. No utensils in the kitcken. The fold out couch had the shedt on it from the previous guests crumbs all over it. We definitely wont stay there again.
Business response:
Dear Natasha, Thank you for sharing your feedback. We're sorry to learn that your experience fell short of expectations. Cleanliness is taken seriously, and we sincerely apologize for the inconvenience you faced during your stay. Your comments have been shared with our housekeeping team to ensure greater attention moving forward. Additionally, kitchen items are available upon request, and we regret that this wasn’t clearly conveyed. We value your input and hope you will consider giving us another opportunity in the future. S... read more
Not enough toiletries
Business response:
Dear Jeremy, We sincerely apologize for the issues with the limited availability of toiletries during your stay. Cleanliness and comfort are top priorities for us, and the experience you described does not reflect our standards. We deeply regret the inconvenience you faced; please be assured that we will address these concerns with our team to ensure that such issues are corrected immediately. Your feedback is invaluable, and we appreciate you taking the time to share it with us. We hope to have the opportunity to welcome yo... read more
Not very good
Business response:
Dear Nick,We value guest feedback; therefore, we thank you for taking the time to share your review. We hope our great location and rooms served you well, but we are disappointed that your experience was not perfect. Thank you for choosing us for your visit to the city, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.