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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
advertised as breakfast included, but it was only a coffee bar with a granola bar. no ice machine. place needed a deep cleaning. would not stay there again.
Business response:
Dear James, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest. Please return, and we ho... read more
found a bug
Business response:
Dear Michelle, Thank you for being our guest. We have always aimed to provide a clean and comfortable room with a fresh atmosphere. However, we are sorry for the disappointment you felt with the cleanliness and upkeep of the room allotted. We will discuss and review the missed spots with our housekeeping team and ensure this does not repeat. The satisfaction of our guests is of utmost importance, and we take them seriously. Please allow us another opportunity to regain your trust and serve you better.Sincerely,Hotel Manageme... read more
I would not recommend staying here. When I pulled into the parking lot there was a large group of men sitting in the grassy area next to the parking lot in a circle playing loud music and smoking weed. The doors to the outside were propped open with rocks and there were almost no families staying there, just single men milling around and going into and out of various rooms. It was worrisome to me as a single woman traveling alone so I did not stay.
Business response:
Dear Patricia, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. Our team has received your feedback and will address these concerns appropriately. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. Thank you for sharing this valuable feedback with us; we look forward to hearing from you. Sincerely,Hotel Management
I thought it was way overpriced for what you got.
Business response:
Dear Hal, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,... read more
No clean , all the rooms are smelling very bad. Definitely not good for families or normal people. It was the worst place ever
Business response:
Dear DILEK, Thank you for choosing us. We aim to provide the best hotel experience. However, we are sorry for your disappointment for not meeting your expectations. The team reviews the cleanliness of the room to ensure we have no missed spots before delivery of the rooms to the guests, as providing a clean room is our priority, but we are sorry if we missed anything in your case. Considering this a rare incident, please give us another chance to welcome you back soon so that you can have a better experience.Sincerely,Hotel ... read more
The hotel is not in a great condition. Advertised as breakfast included, but only had carry away items - muffin, coffee. Bathrooms clean but very old. Wonderful staff.
Business response:
Dear Guest, Thank you for reviewing our hotel. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having various food options that meet your expectations. We thank you for letting us know how you feel about our property, as it helps us plan for the future. We will address this appropriately, and we thank you for your patience. We appreciate your kind words about our staff and hope you will choose us again whenever your trav... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.